Senior system engineer Work, Jobs in Olney, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
1d
Senior Azure DevOps Engineer
Unisys —Milton Keynes
- Full-time
- Remote
- Azure
- DevOps
- SQL
Senior Mechanical Design Engineer
ASSA ABLOY —Olney
- CAD
- Engineering
- Mechanical knowledge
- Annual leave
- Work from home
Senior Software Engineer (3 available roles)
RLDatix —Milton Keynes
- AWS
- Employee assistance programme
Cyber Platforms Senior Engineer
Connells Group —Milton Keynes
- Full-time
- Microsoft Access
Quick apply
13d
Senior Site Reliability Engineer
Kinetic Software —Milton Keynes
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Scripting
- Linux
- Employee assistance programme
- Employee discount
14h
Senior Simulation Engineer
TECHNIA GmbH —Milton Keynes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Production Engineer
SPX —Wappenham
- Hybrid work
- Assembly
- Analysis skills
- Continuous improvement
6d
Senior RAMS Engineer - Contractor Inside IR35 - 6-12m
Safran Engineering Services UK Limited —Pitstone
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
13h
Senior Platform Engineer
LSL Property Services —Kettering
- Full-time
- Microsoft Access
- Azure
- Windows
6d
Principal/Senior Mechanical Engineer
Ionetic —Brackley
- Full-time
- Computer literacy
- Engineering
- Bachelor's degree
Quick apply
UK NACE Senior Technical Security Countermeasures Officer
FCDO Services —Hanslope
- £48,801 - £50,270 a year
- Weekend availability
- Engineering
- Presentation skills
- Travel
Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M
Safran Engineering Services UK Limited —Pitstone
- Engineering
- Project management
- Bachelor's degree
Quick apply
Senior Data Analytics Engineer
easyJet —Luton Airport
- Full-time
- SQL
- AWS
- APIs
- Life insurance
Junior Estimator Passive Fire Protection
Jay Contracts Ltd —Welford
- From £20 an hour
- Hybrid work
- Bachelor's degree
- Organisational skills
- Construction
- Free parking
Quick apply
Senior Simulation Engineer
TECHNIA —Milton Keynes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior ILS Engineer
Safran —Pitstone
- Full-time
- English
Senior Electronics Design Engineer
Marshall Group —Milton Keynes
- Hybrid work
- Organisational skills
Health and Safety Manager
SOL Services Ltd —Milton Keynes
- £40,000.00 - £61,750.21 a year
- Full-time
- Travel
- IT
- In-person
- Free parking
Quick apply
Structural Design Engineer (Lead & Senior)
Airbus Operations Limited —Broughton
- Full-time
- Hybrid work
- Travel
- Free parking

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
1 day ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior system engineer jobs in olney, bkm

Service Delivery Manager

Senior Azure DevOps Engineer

Senior Mechanical Design Engineer

Senior Software Engineer (3 available roles)

Cyber Platforms Senior Engineer

Senior Site Reliability Engineer

Senior Simulation Engineer

Senior Production Engineer

Senior RAMS Engineer - Contractor Inside IR35 - 6-12m

Senior Platform Engineer

Principal/Senior Mechanical Engineer

UK NACE Senior Technical Security Countermeasures Officer

Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M

Senior Data Analytics Engineer

Junior Estimator Passive Fire Protection

Senior Simulation Engineer

Senior ILS Engineer

Senior Electronics Design Engineer

Health and Safety Manager

Structural Design Engineer (Lead & Senior)

I want to receive the latest job alerts for senior system engineer in olney, bkm

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