Customer care specialist Work, Jobs in Omagh, Tyr (with Salaries)

Customer Solutions Specialist (Technical Focus)
RE:SURE Intelligence Ltd —Cookstown
- From £27,250 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Work from home
- Gym membership
Quick apply
10d
Assembly Fitters
Terex Corporation —Omagh
- Full-time
- Assembly
- Communication skills
- Mechanical knowledge
- Free parking
- Employee stock purchase plan
Customer Service Representative
Terex Corporation —Dungannon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee stock purchase plan
Functional Specialist - Northern Ireland
Capita Health Assessment Advisory Service —Dungannon
- £39,500 - £40,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
Machine Shop Plasma (Nights)
Terex Corporation —Omagh
- Overtime
- Communication skills
- Free parking
- Employee stock purchase plan
9d
Specialist Periodontist
Bupa Dental Care —Omagh
- Free parking
Graduate Technical Sales Support Engineer
Terex Corporation —Omagh
- Full-time
- Engineering
- English
- Microsoft Office
- Free parking
- Employee stock purchase plan
2d
Forklift Truck Driver Machine Shop
Terex Corporation —Omagh
- Overtime
- Forklift
- Organisational skills
- Communication skills
- Free parking
- Employee stock purchase plan
9d
Manufacturing Systems Engineer
Terex Corporation —Omagh
- Full-time
- Oracle
- Engineering
- ERP systems
- Free parking
- Employee stock purchase plan
9d
Inventory Controller
Terex Corporation —Dungannon
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Leadership
- Employee stock purchase plan
9d
Welder / Fabricator
Terex Corporation —Omagh
- Full-time
- Welding
- Communication skills
- Free parking
- Employee stock purchase plan
2d
Night Shift Team Leader
Terex Corporation —Cookstown
- Full-time
- Management
- Supervising experience
- IT
- Free parking
- Employee stock purchase plan
Quality Inspector
Terex Corporation —Dungannon
- Full-time
- Hybrid work
- Electrical experience
- Continuous improvement
- Computer skills
- Free parking
- Employee stock purchase plan
9d
Machine Operator
Terex Corporation —Cookstown
- Overtime
- Communication skills
- Free parking
- Employee stock purchase plan
Cycle Counter
Terex Corporation —Dungannon
- Full-time
- Microsoft Excel
- Travel
- Organisational skills
- Free parking
- Employee stock purchase plan
Helpdesk & Warranty Engineer
Terex Corporation —Dungannon
- Full-time
- Microsoft Excel
- Microsoft Access
- Computer literacy
- Free parking
- Employee stock purchase plan
1d
Prouduction Supervisor
Terex Corporation —Cookstown
- Full-time
- Management
- Computer literacy
- ERP systems
- Free parking
- Employee stock purchase plan
Senior Design Engineer
Terex Corporation —Omagh
- Full-time
- Oracle
- Engineering
- English
- Free parking
- Employee stock purchase plan
Registered Veterinary Nurse
Parklands Veterinary Group —Dungannon
- £31,000 - £33,000 a year
- Full-time
- Annual leave
- Sick pay
Quick apply
Registered Veterinary Nurse
Park Veterinary Group —Cookstown
- £31,000 - £33,000 a year
- Full-time
- Annual leave
- Sick pay
Quick apply

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customer care specialist jobs near omagh, tyr

Customer Solutions Specialist (Technical Focus)

RE:SURE Intelligence Ltd
Cookstown

Quick apply

Job details

Permanent | Full-time
From £27,250 a year
10 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Private medical insurance
Gym membership
On-site parking

Qualifications

CRM software
CCTV
Technical support
IT support
IP networking
Communication skills

Full job description

Department: Customer Solutions Department

Reporting to: Customer Solutions Supervisor

Role Purpose

The Customer Solutions Specialist is the primary owner of customer outcomes, responsible for delivering exceptional service and technical solutions across a portfolio of managed and monitored sites.

Blending the disciplines of Key Account Management and Technical Support, this role ensures that customer sites are fully operational, optimised, and consistently delivering against RE:SURE’s service standards. You will function as the key point of contact for customers, installers, and internal teams, proactively managing site performance, resolving issues, and driving a "solutions-first" approach in everything you do.

This is a hands-on role with a strong technical bias, requiring the ability to configure, troubleshoot, and manage CCTV and monitoring systems while maintaining strong, trusted customer relationships.

Key Responsibilities

Customer Ownership & Relationship Management

Act as the primary point of contact for assigned customers, taking full ownership of site performance and customer satisfaction from onboarding through to ongoing service delivery.
Develop and maintain strong relationships with end users, installers, and partners, understanding stakeholder structures and communication expectations.
Proactively communicate with customers, ensuring no issue goes unaddressed and that updates are provided ahead of customer queries.
Deliver a consistently high standard of service with a focus on exceeding expectations and building long-term trust.
Conduct regular customer check-ins, site reviews, and follow-ups on incidents, complaints, and key events.

Technical Delivery & Site Management (Office based)

Configure, commission, and activate new CCTV monitoring sites and upgrades, ensuring all systems are set up in line with company standards.
Manage and maintain site configurations including detection settings, connectivity, streaming, and system performance.
Troubleshoot and resolve technical issues including connectivity loss, non-reporting systems, activation failures, and hardware-related faults.
Work closely with on-site engineers, installers, IT departments, and third-party providers to resolve technical challenges efficiently.
Drive technical improvements to existing sites, identifying opportunities to enhance performance, reliability, and customer outcomes.

Operational Excellence

Monitor site health, uptime, and performance, ensuring all issues are identified and resolved promptly.
Take ownership of daily workflows including case management, site reviews, commissioning tasks, and customer requests.
Ensure all interactions, updates, and activities are accurately recorded in the CRM system, maintaining full audit trails.
Manage multiple priorities effectively, maintaining organisation and attention to detail in a fast-paced environment.
Ensure all mission-critical issues are either resolved or clearly communicated and escalated in line with company procedures.

Incident & Issue Management

Proactively manage and resolve customer issues, ensuring fast and effective outcomes.
Investigate and drive resolution for offline sites, non-activating systems, and performance issues.
Take ownership of issues through to completion, coordinating internal teams and external partners as required.
Escalate complex or unresolved issues to the Customer Solutions Lead or Supervisor where appropriate.
Ensure customers and stakeholders are fully informed throughout the lifecycle of any issue.

Collaboration & Continuous Improvement

Work collaboratively with internal departments including Accounts, ARC, Sales, and Operations to deliver joined-up customer solutions.
Contribute to process improvements, identifying inefficiencies and opportunities to improve service delivery.
Support knowledge sharing within the team to build technical and operational capability.
Stay up to date with new technologies, systems, and best practices within CCTV monitoring and remote security services.

Skills & Experience

Essential

Experience in a customer engagement role with responsibility for managing relationships and delivering outcomes.
Strong communication skills, with the ability to build trust with both technical and non-technical stakeholders.
Proven ability to manage multiple tasks and priorities in a fast-paced environment.
Strong problem-solving skills with a proactive, solutions-focused mindset.
High level of organisation and attention to detail, particularly in CRM and case management.
Ability to take ownership and accountability for customer outcomes.

Technical Capability

Working knowledge of CCTV systems, remote monitoring, or security technologies.
Understanding of IP networking fundamentals (e.g., IP addressing, port forwarding, connectivity troubleshooting).
Experience configuring or supporting technical systems, ideally in a remote or service-based environment.
Ability to diagnose and resolve common technical issues relating to connectivity, hardware, and system performance.

Desirable

Experience within an Alarm Receiving Centre (ARC), CCTV monitoring, or related industry.
Familiarity with CRM systems and structured case management processes.
Experience working with installers, engineers, or third-party technical providers.
IT or networking qualification.

Key Behaviours

Solutions First: Takes ownership and drives issues through to resolution without delay.
Proactive Mindset: Anticipates issues and communicates ahead of customer expectation.
Customer Obsession: Delivers a level of service that builds loyalty and advocacy.
Technical Curiosity: Demonstrates a strong interest in learning and applying new technologies.
Accountability: Treats every site and customer outcome as their responsibility.
Collaboration: Works effectively across teams to deliver the best possible solution.

Benefits:

Pension, Private Health Care, Half-Day Birthday, Laptop, Mobile Phone, holiday loyalty scheme

Additional

Bi-Annual Bonus incentive

Job Types: Full-time, Permanent

Salary: From £27250, negotiable on experience

Schedule:

Monday to Friday 9am to 6pm

May be required to perform on call responsibilities

Pay: From £27,250.00 per year

Benefits:

Company pension
Cycle to work scheme
Gym membership
On-site parking
Private medical insurance
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in omagh, tyr

Customer Solutions Specialist (Technical Focus)

Assembly Fitters

Customer Service Representative

Functional Specialist - Northern Ireland

Machine Shop Plasma (Nights)

Specialist Periodontist

Graduate Technical Sales Support Engineer

Forklift Truck Driver Machine Shop

Manufacturing Systems Engineer

Inventory Controller

Welder / Fabricator

Night Shift Team Leader

Quality Inspector

Machine Operator

Cycle Counter

Helpdesk & Warranty Engineer

Prouduction Supervisor

Senior Design Engineer

Registered Veterinary Nurse

Registered Veterinary Nurse

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