Customer service advisor Work, Jobs in Omagh, Tyr (with Salaries)

Customer Representative - Omagh
Alexander Mann Solutions (AMS) —Omagh
- £13.87 an hour
- Part-time
- Customer service
- Communication skills
Customer Service Advisor
Mercedes Benz Truck and Van Northern Ireland —Dungannon
- Full-time
- Bilingual
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Service Coordinator - Jaguar Land Rover
Donnelly Group NI —Dungannon
- Full-time
- Customer service
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
5d
Customer Service Representative
Terex Corporation —Dungannon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee stock purchase plan
Customer Service Coordinator
Donnelly Group NI —Dungannon
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
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Customer Representative - Omagh
Alexander Mann Solutions (AMS) —Omagh
Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs…
£13.87 an hour

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Customer Representative - Omagh

Alexander Mann Solutions (AMS) -
Omagh

Apply Now

Job details

Part-time
£13.87 an hour

Qualifications

Customer service
Communication skills

Full job description

Job description - summary

On behalf of Nationwide, AMS are seeking a Customer Representative working across our Omagh branch

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose: Banking – but fairer, more rewarding, and for the good of society.

As champions of the mutual way, we challenge the financial sector status quo. We don't see customers as the engine of our own profit. We work on behalf of them. Always there when they need us. Supporting them and their lives.

Job description - the role

What you’ll be doing

Customer representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

Candidate Profile: Key accountabilities, skills & experience

About you

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the essential and measurable experience and skills required to do this job?

Previous customer service experience

Excellent written and verbal communication skills
Ability to resolve issues and handle complaints
Ability to build rapport and communicate effectively with Nationwide members
Can work well in a team under pressure and in a fast-paced environment
Excellent IT Competency
ignoring risks to get it done quickly at the expense of quality or outcome. Nor is it doing things in isolation, without bringing in the right people or perspectives.

About the client

What’s on offer?

Hourly rate: £13.87 per hour
Total hours: 21 hours per week (Wednesday, Thursday & Friday)
Provisional start date: ASAP
Training will be full time: Monday - Friday, 9am -5pm, for approx 3 weeks
Contract length: 4 Months

At Nationwide we do have a travel expectation for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation when applying.

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.

Job Reference: AMSCWS01166

Apply Now

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Customer Representative - Omagh