Technical Operations Manager
LoughTec —Omagh
- Computer networking
- Leadership
- Communication skills
1d
Commercial Support & Logistics Manager
Terex Corporation —Omagh
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Free parking
- Employee stock purchase plan
11d
Senior Technical Support Engineer
Terex Corporation —Omagh
- Full-time
- Engineering
- Travel
- Mentoring
- Free parking
- Employee stock purchase plan
Worldwide Service Engineer
Terex Corporation —Omagh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee stock purchase plan
Cybersecurity Engineer
LoughTec —Omagh
- Monday to Friday
- Azure
- Computer Science
- Analysis skills
- Work from home
Continuous Improvement Design Engineer
Astec Industries Europe Limited —Omagh
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
4d
Handy Person
Hughes Group Ltd —Dungannon
- £29,000 - £36,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Plumbing
Quick apply
R&D Engineer
Keystone Group —Cookstown
- Full-time
- AutoCAD
Manufacturing Engineering Manager
Astec Industries Europe Limited —Omagh
- Full-time
- Management
- Engineering
- ERP systems
- Free parking
- Annual leave
Quick apply
BIM Information Management Lead
TES Group —Cookstown
- Full-time
- Engineering
- Life insurance
Quick apply
Digger Operator
KES Group —Strabane
- Full-time
- Driving
- Construction
- In-person
Quick apply
2d
Commissioning Engineer
Terex Corporation —Dungannon
- Full-time
- Computer literacy
- Maintenance
- Microsoft Office
- Employee stock purchase plan
Electrical Estimator
TES Group —Cookstown
- Full-time
- Programmable logic controllers
- Life insurance
Quick apply
Commercial Aftermarket Sales Trainee
Terex Corporation —Dungannon
- Full-time
- Hybrid work
- Sales
- Assembly
- Travel
- Free parking
- Employee stock purchase plan
Mechanical Estimator
TES Group —Cookstown
- Full-time
- Microsoft Excel
- Mechanical knowledge
- Life insurance
Quick apply
Senior Lead Technician
TES Group —Cookstown
- Full-time
- Microsoft Excel
- Supervising experience
- Driving
- Annual leave
- Life insurance
Quick apply
Joiner / Fitter
TBC Conversions —Dungannon
- Full-time
- Carpentry
- Power tools
- Hand tools
- Free parking
- Annual leave
Quick apply
4d
Graduate Electrical Engineer
CDE Group —Cookstown
- Full-time
- Hybrid work
- Engineering
- Electrical Engineering
- Free parking
- Annual leave
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Technical Operations Manager
LoughTec —Omagh
Work closely with account management/sales teams to ensure client satisfaction. The role will lead a team of approximately 14 technical staff across service…
1d
Senior Technical Support Engineer
Terex Corporation —Omagh
This includes supporting customers and dealers in the field, as well as contributing to the development, validation, and testing of new and existing products.

I want to receive the latest job alerts for technical operations manager in omagh, tyr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Operations Manager

LoughTec -
Omagh

Apply Now

Job details

1 day ago

Qualifications

ITIL Certification
Computer networking
Cybersecurity
Leadership
Communication skills

Full job description

Technical Operations Manager

Location: Omagh, Northern Ireland

The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs).

The role will lead a team of approximately 14 technical staff across service desk, infrastructure, cloud services, networking, and cyber security, driving service excellence, customer satisfaction, and continual service improvement.

Team Leadership & Management

Lead, manage, and develop a team of 14 technical staff across multiple disciplines
Conduct regular 1:1s, performance reviews, and coaching sessions
Manage resource allocation, scheduling, and workload balancing
Support recruitment, onboarding, and training of new staff
Foster a high-performance, customer-focused team culture
Build a culture of accountability, ownership, and continuous improvement.
Coach team members through performance challenges and development plans.
Hold difficult conversations when standards are not met.
Identify future technical leaders and support succession planning.
Drive alignment with LoughTec's values and behaviours.

Leadership Expectations

Lead by example.
Be visible, approachable, and supportive.
Challenge poor behaviours and low standards.
Communicate clearly and consistently.
Create an environment where people can do their best work.
Support organisational change and continuous improvement initiatives.

Service Desk Operations

Oversee daily service desk operations, ensuring efficient ticket handling
Manage ticket queues, prioritisation, and escalation processes
Ensure timely response and resolution of incidents and service requests
Act as an escalation point for complex or high-priority issues

SLA & KPI Management

Own and report on service desk performance against SLAs and KPIs
Monitor metrics such as:
First Response Time
Resolution Time (MTTR)
First Contact Resolution (FCR)
Ticket backlog
Customer Satisfaction (CSAT)
Produce regular performance reports for management and clients

Client & Stakeholder Management

Act as a key point of contact for service-related client issues and escalations
Participate in service review meetings with clients where required
Work closely with account management/sales teams to ensure client satisfaction
Manage and resolve service complaints in a professional manner

Process & Service Improvement

Implement and maintain ITIL-aligned processes (Incident, Request, Problem, Change)
Identify recurring issues and drive problem management initiatives
Improve service desk efficiency through automation, documentation, and knowledge sharing
Maintain and develop the internal knowledge base

Essential

Minimum 3–5 years of experience specifically managing a service desk within a Managed Service Provider (MSP) environment
ITIL certification (Foundation or above)
Experience working within an MSP or multi-client environment
Strong understanding of SLA-driven service delivery
Experience using ticketing/PSA systems
Excellent communication and leadership skills
Technical Operations Manager

Desirable

Experience across infrastructure, cloud, networking, or cyber security environments
Experience with RMM and monitoring tools
Experience driving service improvement initiatives

Please apply via below APPLY NOW button

#ServiceDeskManager #ServiceDeliveryManager #ITManager

#Recruitment #JobHunt #JobOpening #Employment #Hiring #CV #Careers #Jobs #ITjobs #IT #ITcareer #JobSearch #Job #itsupport

Apply Now

Refine Your Search

technical operations manager jobs in omagh, tyr

Technical Operations Manager

Commercial Support & Logistics Manager

Senior Technical Support Engineer

Worldwide Service Engineer

Cybersecurity Engineer

Continuous Improvement Design Engineer

Handy Person

R&D Engineer

Manufacturing Engineering Manager

BIM Information Management Lead

Digger Operator

Commissioning Engineer

Electrical Estimator

Commercial Aftermarket Sales Trainee

Mechanical Estimator

Senior Lead Technician

Joiner / Fitter

Graduate Electrical Engineer

Other jobs to consider

I want to receive the latest job alerts for technical operations manager in omagh, tyr

Explore jobs in more locations

Technical Operations Manager

Team Leadership & Management

Leadership Expectations

Service Desk Operations

SLA & KPI Management

Client & Stakeholder Management

Process & Service Improvement

Essential

Desirable

Jobseeker tools

Employer Tools

Browse

Stay Connected