Customer relations manager Work, Jobs in Ongar, Ess (with Salaries)

Head of UK and MEA Treaty Claims
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customer relations manager jobs near ongar, ess

Head of UK and MEA Treaty Claims

SCOR -
London

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Job details

Qualifications

Microsoft Powerpoint
French
Management
Underwriting
Analysis skills
Bachelor's degree
Organisational skills
IT
Communication skills
Negotiation

Full job description

This is a senior leadership role within SCOR Global P&C Claims, responsible for managing a complex portfolio of non-life reinsurance treaty claims across London, Paris (MEA) and Madrid. We are looking for an experienced claims professional with deep technical expertise, strong commercial judgement and the credibility to lead across a complex international environment.

The successful candidate will be a recognised subject matter expert in complex treaty claims, able to lead significant and sensitive matters with confidence while maintaining high standards of governance, reserving, reporting and client service. The candidate must demonstrate leaderships skills on complex market claims, with experience in participating or leading market committees or litigation within their areas of expertise. The role requires excellent stakeholder management skills and the ability to build strong relationships across underwriting, actuarial, technical accounting, clients, brokers and senior management.

This role also calls for strong people leadership, with the ability to develop others, provide technical direction and represent the function effectively both internally and externally. Some travel will be required for audits, market meetings, client visits and wider stakeholder engagement.

As part of the ongoing development of a market-leading claims function, the individual will also be expected to support the digitalisation of the department, so confidence with technology and modern ways of working is important.

Oversee and manage a portfolio of reinsurance P&C accounts which entails:

Primarily responsible for all Non-Life Claims deriving from reinsurance treaties underwritten in London, Paris (ME&A) and Madrid, including ‘Alternative Solutions’ Claims in areas of responsibility, particularly to ensure
- the adequateness and accuracy of reserves
- that claim payments are only made if coverage under the reinsurance treaties is given and amounts are appropriate
Superior claim knowledge and expertise across specialism(s) and multiple territories;
Provide managerial leadership on largest, technical claims under portfolio/s under control;
Provide technical leadership to claims experts and others within SCOR, e.g. Underwriters, Actuaries and/or Technical Accounting;
Identifying and determining trends and claims issues and presenting findings, ideas, proposals and other concluding information to line manager and potentially at Senior Management level. Evaluating, developing, reporting on and resolving complex and/or higher value claims and/or loss bordereaux;
Compile or supervise production of highest standard senior management reporting, fully understanding the underlying losses and issues being reported on and presenting clear and concise conclusions when required and appropriate;
Lead market committees or litigation/dispute resolution when required and requested;
Provide independent views on coverage, liability and quantum and provide timely reporting;
Approving financial transactions on claims within authority. This includes assessing and evaluating liability, coverage, and quantum, as well as establishing and updating reserves (as appropriate);
Manage the lifecycle of a claim to achieve an optimal outcome for Scor, including the positioning of reserves, engagement of third parties (including but not limited to legal counsel, loss adjusters, forensic accountants etc), attendance at market/settlement meetings and/or forums for the resolution of the claim (mediation, arbitration, court etc);
Collaborating and assisting in the management of assigned accounts or product line business, often with other internal department representatives and providing marketing support relating to cedents, insured and/or brokers;
Conducting claim audits and/or participating in active reviews of clients and service providers and providing marketing support relating to insureds, cedents, and brokers;
Analysing loss and expense trends on product line business, emerging risks and large losses; assisting in the development and implementation of plans to improve results, liaising with Underwriting and Actuarial teams as needed;
Anticipating client needs and expectations and delivering superior customer service;
Working collaboratively with others within the claim department, particularly with other claim experts and those staffing the claim analyst or technical accounting unit, to ensure prompt turnaround and response to clients;
Excellent organizational skills and ability to consistently meet deadlines. High degree of accountability, both personally and within the team;
Contributing to the company’s international community of claims expertise by sharing knowledge and experience on a global basis;
Keeping abreast of claim and industry developments/trends in order to maintain a high level of expertise;
Leading or participating in projects as required;
Coaching, mentoring, and assisting in the training of more junior claim staff;
Participate in operational performance reviews and establish a culture of continuous improvement to support overall claim strategy of providing a “Centre of Excellence” in claims;Contributing to practice group needs in relation to SCOR system of records for claims management purposes;
Liaise and support the claims departments in other SCOR EMEA hubs/branches as required and appropriate

We are ideally looking for candidates who have the following experience and competencies;

Senior insurance/reinsurance professional Claims handling plus management experience
Extensive experience of the European insurance markets within responsibility
Experience of managing teams and complex claims within assigned business areas
Excellent working knowledge and experience of local and exposed territories
Demonstrate high level of technical competence in the managing and evaluation of claims
Knowledge of insurance regulation and legislation across affected jurisdictions

Competencies

Excellent knowledge of legal principles, policy wordings and insurance market practice relevant to the management, handling and reserving of claims
Good IT skills including Word, Excel and Power Point
Trustworthy, honest, high ethical and personal standards
Outcome focused, self-motivated, enthusiastic and energetic
Excellent interpersonal, communication and negotiation skills
Collaborative, teamwork attitude
Good analytical skills with attention to detail
Comfortable with dynamic and fast paced work environment
Can promote SCOR Global Claims Service
Performs proactively above average in order to set and achieve objectives

Required education

University degree or equivalent further educational qualification from a recognised university or college or alternatively, solid working experience in the industry;
Relevant professional qualification (preferred but not essential;

Are you ready to make your mark?

#makeyourmark #scorcareers

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

Apply Now

Refine Your Search

customer relations manager jobs in ongar, ess

Head of UK and MEA Treaty Claims

Employee Relations Manager, Employee Experience & Relations UK&IE

Assistant Spa Manager

Senior Manager - Financial Services (Investment Management & Wealth), Programme Leadership, Human Capital

Customer Relations Manager

HR Specialist UK - Fixed Term Contract ( 6 months), Global Medical Accommodations

Senior People & Culture Business Partner - Maternity Cover (12 Months)

Sales Manager (Spanish Speaking) – Homes & Villas by Marriott Bonvoy

Sales & Partnerships Manager, Homes and Villas by Marriott Bonvoy

Community Engagement Manager - Healthcare

Policy Communications Specialist , International Policy and Press Communication

Operations Manager

Delivery Partner Manager, UKIE DPM

Vice President, Digital Engineering Services and Solutions Customer Engagement and Communications Lead

EMEA Senior Labor Relations Manager, Global Corporate Employee Relations (GCER)

International Employee Relations Consultant, Human Resources - London

Global Marketing Senior Director – Engagement and Activation

Theatrical Public Relations Manager, UK, MGM Theatrical

MARKETING COORDINATOR, GB & IRELAND

Theatrical Public Relations Manager, EMEA, MGM Theatrical

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