operations lead Work, Jobs in ongar, ess (with Salaries)

Customer Transformation Lead
Delta Housing —Chelmsford
- £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Employee assistance programme
3d
Lead Appointed Person Lifting Operations
Rainbird Crane Services Ltd —Basildon
- £75,000 - £100,000 a year
- Full-time
- Team management
- Driving
- Construction
Quick apply
8d
Product Lead - Onboarding Experience
Wise Australia Investments —London
- £120,000 - £145,000 a year
People Operations Lead
Granola —London
- Full-time
Partnership Lead - Inclusive Design
See Me Please Ltd —London
- £50,000 - £200,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
Quick apply
10d
Lead Specialist, Compliance & Operations
Pearson —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Project management
Operations and Integration Lead
Transformations Community —London
- Part-time
- Remote
- Communication skills
Quick apply
2d
Lead Analyst - Total Service (Operations)
Wise Australia Investments —London
- £75,000 - £115,000 a year
- SQL
- Maths
- IT
5h
Delivery Operations Lead
Simply Business —London
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Gym membership
Operations Lead
Searchable —London
- Full-time
Quick apply
QMS Product Lead
Robosol Software UK Limited —Basildon
- From £50,000 a year
- Full-time
- Computer Science
- ERP systems
- Analysis skills
Quick apply
10d
Regional Operations Lead
T&P —London
- Hybrid work
- Analysis skills
- AI
- Leadership
14d
Workflow Optimisation Lead
Attest —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Executive Assistant/ Business Operations Lead
WeWork —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Agent Operations Lead
Geordie AI —London
- Full-time
- Hybrid work
- AI
- Communication skills
Quick apply
10d
Operations Team Leader
Ministry of Justice —London
- £32,483 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Leadership
- Annual leave
- Employee discount
8h
Lead Data Analyst - FinCrime Operations
Wise Australia Investments —London
- £75,000 - £115,000 a year
- Hybrid work
- SQL
- Maths
- IT
- Annual leave
Global Security Operations Centre - Team Lead
JPMorganChase —London
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Funding and Compliance Lead
Lloyds Bank Foundation —London
- £55,479 - £58,983 a year
- Full-time
- Remote
- Analysis skills
- Travel
Lead, Operations
Canada Goose UK Retail Limited —London
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply

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Customer Transformation Lead

Delta Housing
Chelmsford

Apply Now

Job details

Full-time
£65,000 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Operations management
Customer service
Change management

Full job description

We are looking for a Customer Transformation Lead to lead the transformation of customer services required to successfully integrate CHP and Estuary into Delta, ensuring continuity of service at Day 1 while designing and delivering improved customer journeys and service models for the future organisation.

The role is responsible for ensuring that all transformation activity considers and enhances the customer experience, aligning services, processes and systems to deliver a consistent, high-quality service to residents.

The postholder will play a key role in embedding a customer-first approach across the programme, ensuring that integration decisions support both operational stability and long-term service improvement.

What you'll be doing

Lead the development and delivery of the Customer Transformation approach, aligned to the overall integration plan and long-term strategy
Lead the Customer Workstream, ensuring that customer services are aligned and operationally ready for Day 1 with minimal disruption to customers
Oversee the mapping and design of current and future customer journeys, identifying opportunities to simplify, standardise and improve services
Ensure that the customer impacts of all integration and transformation initiatives (including systems, processes and policy changes) are identified, assessed and managed effectively
Work closely with other Transformation Leads (People, Property and other team members) to ensure a joined-up approach to service delivery and customer experience
Provide input into operational and technical projects (e.g. housing management system integration, contact centre changes) to ensure customer experience and service performance are fully considered

What we are looking for

Relevant professional qualification or training in service design, customer experience or operational management (or equivalent experience)
Proven experience leading Customer Service transformation, ideally within large-scale transformation programmes or mergers in the housing or public sector
Strong understanding of customer journeys, service design and operational service delivery, with experience improving services across multiple channels (e.g. contact centres, digital, housing services)
Experience of assessing and managing the customer and service impacts of transformation initiatives, including system implementations (e.g. housing management systems), process redesign and service integration
Strong understanding of change management principles and frameworks (e.g. Prosci, ADKAR), with the ability to apply these in operational environments

Please note the office expectancy of this role is as follows: This role is a hybrid working role, and expected in the office a minimum of 1 day a week to facilitate workshops and work closely with stakeholders in the office or on site..

Benefits

The salary for this post will be £65,000 Per Annum.
Learning and development opportunities
Healthcare cash plan
Robust employee reward and recognition programme
Free and confidential Employee Assistance Programme
Volunteering programme
Competitive pension scheme
25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.

INDMED

We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive.

We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.

Apply Now

Refine Your Search

operations lead jobs in ongar, ess

Customer Transformation Lead

Lead Appointed Person Lifting Operations

Product Lead - Onboarding Experience

People Operations Lead

Partnership Lead - Inclusive Design

Lead Specialist, Compliance & Operations

Operations and Integration Lead

Lead Analyst - Total Service (Operations)

Delivery Operations Lead

Operations Lead

QMS Product Lead

Regional Operations Lead

Workflow Optimisation Lead

Executive Assistant/ Business Operations Lead

Agent Operations Lead

Operations Team Leader

Lead Data Analyst - FinCrime Operations

Global Security Operations Centre - Team Lead

Funding and Compliance Lead

Lead, Operations

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