2nd line Work, Jobs in Orford, Sfk (with Salaries)

2nd Line Support
CLR —Ipswich
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
4d
IT Operations Support Analyst
OCS Group —Ipswich
- Monday to Friday
- Azure
- Microsoft Office
- SharePoint
Quick apply
7d
Information Senior Security Specialist (Cyber Security Lead)
Mace —Leiston
- Full-time
- Hybrid work
- Communication skills

More jobs to discover

Find similar jobs that you might be interested in.

IT Operations Support Analyst
OCS Group —Ipswich
Respond to and manage support tickets in a timely and efficient manner. Troubleshoot and resolve issues related to operating systems, network connectivity, and…
Quick apply
7d
Operational Analyst - Contact Centre
Careline365 —Norwich
The Operational Analyst will play a key role in driving day‑to‑day performance across Careline365’s contact centre and marketing activity.
£45,000 - £60,000 a year

I want to receive the latest job alerts for 2nd line in orford, sfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Support

CLR -
Ipswich

Quick apply

Job details

Full-time
£28,000 - £40,000 a year
4 days ago

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
DHCP
Driving
Virtualisation
IT support
Computer networking
DNS
VMWare
TCP/IP
Microsoft Project
Communication skills
Active Directory

Full job description

2nd Line Service Desk Engineer

Suffolk – Near Ipswich

Cooper Lomaz are partnering with a growing technology services provider that is looking to strengthen its technical support team with the appointment of a 2nd Line Service Desk Engineer.

This is an excellent opportunity for an experienced 2nd Line Engineer, or an ambitious 1st Line Engineer looking to take the next step, to join a business that offers exposure to a broad range of technologies, varied client environments and genuine career progression opportunities.

Working within a busy support environment, you will be responsible for resolving escalated technical issues, supporting infrastructure projects and acting as a key technical escalation point for both customers and colleagues.

The Role

As a 2nd Line Service Desk Engineer, you will be responsible for:

Managing and resolving escalated support incidents and service requests within agreed service levels
Providing technical guidance and support to 1st Line Engineers
Troubleshooting complex infrastructure, networking and Microsoft-related issues
Supporting project delivery including upgrades, migrations and system improvements
Maintaining accurate technical documentation and client records
Assisting with proactive maintenance and continuous service improvement initiatives
Working closely with senior technical teams to investigate and resolve root cause issues

Skills & Experience Required

Previous experience within a 2nd Line Support, Service Desk or IT Support position
Strong understanding of Microsoft technologies and infrastructure support
Experience supporting Microsoft 365, Active Directory and Windows environments
Good knowledge of networking fundamentals including TCP/IP, DNS and DHCP
Experience supporting Windows Server environments
Exposure to virtualisation technologies such as Hyper-V or VMware
Excellent troubleshooting and problem-solving abilities
Strong customer service and communication skills
Ability to prioritise workload effectively within a fast-paced environment
Full UK Driving Licence

Desirable Experience

Microsoft certifications including Microsoft 365, Azure or Windows Server
Experience supporting Azure environments
Previous experience within a managed services or multi-client environment
Experience working with ticketing systems and service level agreements

This is an excellent opportunity for a motivated IT professional looking to accelerate their technical career within a business that actively supports learning, development and progression.

Pay: £28,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

2nd line jobs in orford, sfk

2nd Line Support

IT Operations Support Analyst

Information Senior Security Specialist (Cyber Security Lead)

More jobs to discover

I want to receive the latest job alerts for 2nd line in orford, sfk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected