Client services occupations Work, Jobs in Orford, Sfk (with Salaries)

Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
Customer Service Executive - 12 month FTC/Secondment Opportunity
SmartestEnergy —Ipswich
- £28,000 - £32,500 a year
- Hybrid work
- Administrative experience
- Travel
- Communication skills
Quick apply
Customer Complaints Advisor
Muntons —Stowmarket
- £34,000 a year
- Communication skills
Quick apply
1d
Customer Service Advisor
Somerset Passenger Solutions —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme

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Client Support - Management Services

Miller Insurance Services -
Ipswich

Apply Now

Job details

Benefits

Annual leave
Company pension
Private medical insurance

Full job description

About us:

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here:

A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.
What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you’ll do:

We have a few different positions available with in our Client Support team at Miller. We are looking for individuals with strong transferable skills within insurance and or administration. The main purpose of this role is to provide prompt, accurate and effective account management support directly to clients and client facing teams. This role is located in Ipswich with some London travel desired.

Role Responsibilities:

Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
Develop and produce bespoke wordings for clients as well as developing other wording products as required
Ensure agreed wording changes are incorporated within contracts as required
Support the creation of presentations for both new and existing clients
Prepare accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs. Provide suggestions as to how cover can be enhanced where appropriate
Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
Liaise with appropriate teams to assist the delivery and processing of insurance placements
Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
Liaise with compliance to ensure all procedures are followed
Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London Market with Xchanging and monitoring of signings where appropriate
Liaise closely with other teams to ensure PPWs are met
Perform quality control checks on all documentation (slips and wordings) prior to broking
Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
Undertake / authorise second pair of eyes checks at relevant stages of the placement process
Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
Facilitate in the creation of Endorsements / MTA where necessary
Assist with resolution of contractual issues
Provide support to tender presentations
Undertake overseas / electronic marketing of risk where necessary
Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, best practise, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
Private Medical Insurance
Medicare cash plan
Minimum of 25 days annual leave (with flexibility to buy more)
Life Assurance
Income Protection
Critical Illness cover
Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.

Apply Now

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client services occupations jobs in orford, sfk

Client Support - Management Services

Customer Service Executive - 12 month FTC/Secondment Opportunity

Customer Complaints Advisor

Customer Service Advisor

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