Salary: Scale 4 £27,204 to £29,859
Location:Police Headquarters, Aykley Heads, Durham
Hours/Contract: 37 hours per week, Monday to Friday, permanent, full time
Closing Date: 5pm, Monday 27th July 2026
The Role
To provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL
What You’ll Do
To provide support to the ICT Service Desk to resolve calls/issues and liaise with other ICT staff to support departmental objectives in relation to both support and project work
To cover for the first line Service Desk, including fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries including relaying messages to other staff.
To provide a 1st Line support service
To assist with ICT maintenance activities to include.
- Microsoft server/desktop administration
- Software support
- Active Directory administration
- Backup / restore tasks.
- Telephone system administration
- Radio systems administrations
- Audio/Visual system troubleshooting
To assist with the delivery and installation of ICT assets through support, projects and the IT Request Process, covering the following.
- Desktop/Laptops
- Network equipment
- Mobile and remote access devices
- Audio visual equipment
- Telephones
- Radio equipment
- BWV
What You’ll Bring
- City & Guilds Level 3 / A-levels/ BTEC National or equivalent in an IT related subject.
- At least one year’s technical experience in a support function involving hardware and software solutions, working with the latest Windows operating systems.
- At least 3 months administrative experience
- To hold a full, current driving licence or access to a means of mobility support
If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewed by our recruitment team.
For further information, please view the Job Description and Person Specification attached.
How to apply
If you’d like to apply, please forward a copy of the attached Application form, by the closing date.
External Applicants - please use the external application form
Internal applicants - please use the Internal Application form
Please also complete and return the equal opportunity form and return this with your Application form.
We are committed to equal opportunities, we therefore encourage you to complete and return the equality monitoring form. This form is optional, and your responses will be kept confidential and for statistical purposes only.
The above 2 (relevant application + equal opportunity) forms should be returned by email to our Recruitment department – [email protected]
Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.
Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk and spam folders for email updates.
Further information
Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service.
Applicants must have been a UK resident for at least three years prior to the date of application.
If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.
Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.
For any queries, please contact [email protected]
Please return the relevant application form and the equal opportunity form to [email protected]
