Delivery director Work, Jobs in Ormskirk, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Associate Director of Delivery and Improvement
East Lancashire Hospitals NHS Trust —Blackburn
- £112,782 - £129,783 a year
- Full-time
- Project management
5d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Insight Director (FTC)
Circana UK —Blackpool
- Hybrid work
- Microsoft Outlook
- Management
- Sales
Quick apply
3d
Account Director
PayPoint —Liverpool
- Full-time
- Leadership
- Communication skills
- Negotiation
Quick apply
9d
Insight Director (FTC)
Circana —Blackpool
- Full-time
- Management
- Sales
- Travel
3d
Global Head of Sales & Business Development
SGS —Ellesmere Port
- Full-time
- Remote
- Sales
- Marketing
- English
- Flexible schedule
Quick apply
Sales Account Director
LIMA Networks LTD —Salford Quays
- Full-time
- Sales
- Organisational skills
- Communication skills
Quick apply
Sales Account Director
LIMA —Salford
- Sales
- Organisational skills
- Communication skills
- Employee assistance programme
6d
Sales Director - Process Industry
Mercury Hampton Ltd —Warrington
- £100,000 - £150,000 a year
- Remote
- Sales
Quick apply

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delivery director jobs near ormskirk, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

delivery director jobs in ormskirk, lan

Head of Customer Experience

Head of Mobilisation & Programme Delivery

Head of Operational Delivery

Associate Director of Delivery and Improvement

Head of Service Delivery

Insight Director (FTC)

Account Director

Insight Director (FTC)

Global Head of Sales & Business Development

Sales Account Director

Sales Account Director

Sales Director - Process Industry

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