Technical Support Manager
Sharp —Swanley
- Full-time
- Leadership
- Communication skills
Technical Lead – Shared Infrastructure
BAE Systems —New Malden
- Up to £65,500 a year
- Hybrid work
- System design
- No degree
Technical Supervisor
Southbank Centre —London
- £62,089 a year
- Full-time
- Supervising experience
- Communication skills
- Annual leave
- Employee discount
IT CHANGE & PERFORMANCE LEAD
Laing O'Rourke —Dartford
- Continuous improvement
- IT
- Communication skills
Technical Programme Lead
BAE Systems —London
- Hybrid work
- Agile
Lead Appointed Person Lifting Operations
Rainbird Crane Services Ltd —Basildon
- £75,000 - £100,000 a year
- Full-time
- Team management
- Driving
- Construction
Quick apply
7d
Lead Technical Program Manager
JPMorganChase —London
- Full-time
- Analysis skills
- Agile
- Leadership
CTO - Derivnex
DRW —London
- £150,000 - £250,000 a year
- Contracts
- Leadership
- Communication skills
Agile Delivery Lead
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Health & wellbeing programme
Engineering Shift Lead
London City Airport —London
- £58,500 - £61,300 a year
- Full-time
- HVAC
- Leadership
- Free parking
- Annual leave
TECHNICAL LEAD - COPILOT AND AI PRODUCTIVITY
Laing O'Rourke —Dartford
- IT
14d
Junior Technical Operations Engineer
Hozah —Croydon
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- APIs
- In-person
- Work from home
Quick apply
8d
UTM Technical Lead - (Systems)
Civil Aviation Authority —Gatwick Airport
- Up to £70,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Flexible schedule
Workflow Optimisation Lead
Attest —London
- £100,000 - £115,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
MRT Team Lead
Bombardier —Westerham
- Maintenance
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Product Owner
Worldpay (UK) Limited —London
Quick apply
20h
Head of Repairs
Lewisham Council —London
- £79,629 - £86,121 a year
- Full-time
- Employee discount
Technical Support Lead
Climate X —London
- Hybrid work
- AWS
- APIs
- Communication skills
13d
Deals Technology, DealCloud Technical Product Lead - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
Technical Manager
Reynolds Food Group —Barking
- £50,000 - £60,000 a year
- Full-time
- Employee discount
Quick apply
14d

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Technical Support Manager

Sharp -
Swanley

Apply Now

Job details

Permanent | Full-time

Qualifications

Technical support
Leadership
Communication skills

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Swanley

Advert Closing Date:

Job Number:

JO-2604-2606

Work Type:

Permanent / Full Time

Technical Support Manager

Service & Operations | Full‑Time | UK

We are seeking a highly capable Technical Support Manager to lead our Technical Support Team and play a pivotal role in delivering exceptional service across our document solutions portfolio. This position is ideal for an experienced technical leader who is committed to quality, continuous improvement, and enhancing the customer experience.

About the Role

As the Technical Support Manager, you will guide and develop a team dedicated to supporting dealers, direct customers, and internal stakeholders. You will champion technical excellence, oversee the creation of high‑quality documentation, and ensure effective troubleshooting and issue resolution both remotely and onsite.

You will also work closely with product planning and factory engineering teams, contribute to product evaluations, support European partners, and identify opportunities to improve product performance and service capability.

Key Responsibilities

Lead, mentor, and develop the Technical Support Team
Oversee the creation and distribution of technical documentation
Provide remote and onsite technical troubleshooting
Deliver product training to internal teams, resellers, and partners
Conduct product evaluations and liaise with factory engineering teams
Monitor product quality, analyse trends, and drive improvements
Maintain accurate parts lists and support the resolution of backorders
Prepare and present monthly operational reports
Host weekly team meetings and conduct regular one‑to‑one sessions
Participate in company roadshows and represent the technical function in multinational settings
Support European colleagues with training materials and technical documentation

About You

We’re looking for someone with strong technical capability, proven leadership skills, and a passion for developing both people and processes. The ideal candidate will bring:

HNC/HND or equivalent technical qualification
At least five years' experience in a technical support or service leadership role
Strong understanding of technical products and industry practices
Excellent communication and presentation skills
Ability to build trusted customer and partner relationships
High attention to detail and strong documentation skills
Analytical problem‑solving ability and sound decision‑making
Adaptability and a continuous improvement mindset
Confidence communicating with local and international stakeholders

Why Join Us

This is an opportunity to join a forward‑thinking organisation that values innovation, high performance, and professional development. You will influence product quality, enhance service standards, and shape the technical support function across the UK and Europe.

Apply Now

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