It application support Work, Jobs in Ossett, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Support Technician
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Scripting
- Annual leave
- Employee discount
3d
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
- Annual leave
IT Support Technician (On-site - Schools)
Primary Technology Ltd —Huddersfield
- £29,000 - £31,000 a year
- Full-time
- Azure
- IT
- In-person
- Health & wellbeing programme
Quick apply
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Support Assistant
ID Logistics & Transport Ltd —Leeds
- £27,000 - £32,000 a year
- Full-time
- Azure
- Warehouse experience
- IT
Quick apply
8d
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
2d
IT Field Technical Analyst
Cadent Gas —Sheffield
- £39,687 - £44,358 a year
- Hybrid work
- Travel
- Computer networking
- IT
- Employee discount
1d
IT Support Apprentice
QA Apprenticeships —Leeds
- £18,000 a year
- Full-time
- Customer service
- Microsoft Office
- SQL
- Work from home
8d
IT Service Desk Analyst
Anchor —Bradford
- £30,000 a year
- Customer service
- IT
- Communication skills
- Employee discount
4d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
10d
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply
Technical Support Engineer – Networking Focus
Biometrics Match —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
3d
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
10d
Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
9d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

it application support jobs in ossett, wyk

Service Desk Analyst - Tier I

IT Support Technician

IT Application Support

IT Support Technician (On-site - Schools)

IT Desktop Support

Junior Application Support Analyst

1st-2nd Line IT Support Engineer

IT Support Assistant

Senior Technical Support Advisor

IT Field Technical Analyst

IT Support Apprentice

IT Service Desk Analyst

IT Field Engineer

Cluster IT Technician

Technical Support Engineer – Networking Focus

Desktop Support Specialist

Level 1 Helpdesk Engineer

Service Desk Analyst

Level 2 Helpdesk Engineer

IT Support Analyst -2nd Line

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