1st line support Work, Jobs in Oswaldtwistle, Lan (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
School Catering Manager
Longridge High School —Preston
- £23,076 - £26,290 a year
- Part-time
- Customer service
- Computer literacy
- Cooking
- Free parking
- Annual leave
Quick apply
IT Service Desk Analyst
Key Group —Preston
- Full-time
- Agile
14d
Warehouse Operative - Fixed Term
Damart —Keighley
- Monday to Friday
- Customer service
- English
- Communication skills
Quick apply
9d
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
ATTENDANCE OFFICER
Lancashire County Council —Garstang
- £32,061 - £36,363 a year
- Part-time
- School
Repairs Advisor
Community Gateway Association —Preston
- £27,500 a year
- Full-time
- Microsoft Word
- Communication skills
- Sick pay
7d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
14d
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
1st Line Support Engineer
razorblue Careers —Salford
- £26,500 a year
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Quick apply
1d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
Quick apply
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
Student Services Officer
Ashton Sixth Form College —Tameside
- £26,403 - £27,694 a year
- IT
- School
- Office experience
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
Payroll Projects Senior Assistant
ITV —Manchester
- £35,000 - £40,000 a year
- Overtime
- Hybrid work
- Microsoft Word
- Travel
- Accounting
9d
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
Student Services Officer
Rayner Stephens High School —Dukinfield
- £26,403 - £27,694 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
Quick apply
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave

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Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

(IND1)

Quick apply

Refine Your Search

1st line support jobs in oswaldtwistle, lan

Technical Support Advisor 2nd Line Telco

Applications Support Analyst

IT Support Engineer (1st Line)

School Catering Manager

IT Service Desk Analyst

Warehouse Operative - Fixed Term

IT Technician

ATTENDANCE OFFICER

Repairs Advisor

1st Line Support Analyst

Complaints Officer

1st Line Support Engineer

IT Support Analyst

CDD Analyst

Student Services Officer

Networking Engineer

Payroll Projects Senior Assistant

Compliance QA Analyst

Student Services Officer

Engineer II, Digital Services Remote Operations

I want to receive the latest job alerts for 1st line support in oswaldtwistle, lan

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