Grantham Work, Jobs in Oswaldtwistle, Lan (with Salaries)

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Hgv Aftersales Manager
Estella Group Limited —Haydock
- £60,000 a year
- Full-time
- CRM software
- Data analysis skills
- Team management
Quick apply
7d

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Hgv Aftersales Manager
Estella Group Limited —Haydock
Collaborate with the sales team to promote extended warranty and service plans to customers. Manage warranty claims and ensure that customers’ issues are…
£60,000 a year
Quick apply
7d

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Hgv Aftersales Manager

Estella Group Limited
Haydock

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Job details

Full-time
£60,000 a year
7 days ago

Qualifications

CRM software
Automotive warranty claim processing
Data analysis skills
ERP software
Complaint handling
Cost control
Continuous improvement cycles oversight
Team management
Conflict management
Spare parts inventory management
Customer loyalty building
Relationship management
Computer skills
Management reporting
Customer interaction
Interpersonal troubleshooting
Leadership
Communication skills
Add-on sales
Negotiation

Full job description

Position Title: Aftersales Manager

Location: Flexible between Airdrie/Grantham/Luton/Haydock areas

Department: Aftersales / Customer Service

Reports To: Head of Service (UK)

Position Overview:
The Aftersales Manager is responsible for overseeing and managing all aftersales activities, ensuring high levels of customer satisfaction and loyalty. This includes managing service operations, warranty support, parts management, and customer & supplier relationships. The role requires strong leadership, excellent communication skills, and a commitment to delivering exceptional service to customers.

Key Responsibilities:
Aftersales Operations Management:
Lead and manage the aftersales department, ensuring efficient operations in service, parts, and warranty services.

Develop and implement strategies to improve aftersales service and customer satisfaction.

Monitor and analyse aftersales performance metrics to identify areas for improvement and drive results.

Customer & Supplier Relationship Management:
Ensure effective communication and customer support during the post-sale process.

Resolve customer complaints and service issues promptly and professionally.

Monitor customer feedback to ensure a high level of satisfaction and implement corrective actions when necessary.

Develop and maintain strong relationships with customers and suppliers to increase loyalty and repeat business.

Ensure supplier support is kept to a high level both financial and service repair quality/time

Parts and Inventory Management:
Work with on site suppliers overseeing the inventory management of parts, ensuring sufficient stock levels for service operations.

Collaborate with suppliers and vendors to ensure timely delivery, good quality of parts at value driven rates.

Warranty and Service Programs:
Oversee the warranty processes, ensuring adherence to company policies and industry standards.

Manage warranty claims and ensure that customers’ issues are resolved in a timely manner.

Collaborate with the sales team to promote extended warranty and service plans to customers.

Reporting and Analysis:
Prepare regular reports on aftersales activities, customer satisfaction, service performance, and financial outcomes.

Analyse trends and customer behaviour to identify opportunities for upselling services and parts.

Track key performance indicators (KPIs) and report progress to senior management.

Budget Management:
Manage the aftersales budget, ensuring that expenses are in line with company objectives and profitability goals.

Identify opportunities for cost-saving measures without compromising on service quality.

Key Requirements:
Skills:
Strong leadership and team management abilities.

Excellent communication, negotiation, and interpersonal skills.

In-depth knowledge of aftersales processes, warranty management, and parts operations.

Ability to analyse data and implement improvements based on insights.

Proficient in MS Office and aftersales management software (e.g., ERP systems, CRM software).

Strong problem-solving and conflict resolution skills.

Personal Attributes:
Customer-focused with a commitment to providing excellent service.

Detail-oriented and organized with strong multitasking abilities.

Adaptable and able to manage multiple priorities in a fast-paced environment.

Strong work ethic and leadership qualities.

Candidate must be willing to travel throughout the UK with occasional nights away

**Company car allowance

Quick apply

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Hgv Aftersales Manager

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