Client Relationship & Sales Consultant
£34,000–£38,000 depending on experience
Full-time | Permanent | Office-based | Stockbridge, Hampshire
Consultative Sales | Relationship Management | Business Development
Are you an experienced sales, business development, account management or relationship management professional who excels at building trust and guiding customers through important purchasing decisions?
Access Care is looking for an experienced Client Relationship & Sales Consultant to join our established, family-run business in Stockbridge.
You'll take ownership of new client enquiries from the first conversation through to successful commencement, combining outstanding customer service with consultative sales, relationship management and disciplined follow-up.
Our approach to sales is consultative and relationship-led. Our clients are often making significant decisions for themselves or someone they love, so you'll need to listen carefully, understand what matters and provide thoughtful recommendations — whilst taking clear ownership of your pipeline, conversion and commercial performance.
You do not need previous experience in the care sector. We're much more interested in your ability to build trust, manage a sales pipeline, convert enquiries, communicate brilliantly and deliver an exceptional customer experience.
If you've worked in consultative sales, recruitment, estate agency, account management, business development, luxury hospitality, private client services or another relationship-led commercial environment, we'd love to hear from you.
The Role
As our Client Relationship & Sales Consultant, you'll take ownership of each client journey from initial enquiry through to commencement.
Your responsibilities will include:
- Responding promptly to new enquiries by telephone, email and video consultation.
- Building trust and rapport with prospective clients and their families from the first conversation.
- Understanding each household's circumstances, requirements, lifestyle and expectations.
- Guiding clients confidently through their options and recommending the most appropriate live-in care arrangement.
- Delivering a concierge-level client experience through proactive communication and personal attention.
- Preparing and presenting thoughtful, bespoke client proposals.
- Confidently discussing fees, expected investment and available options.
- Taking ownership of your enquiry pipeline from initial contact through to commencement.
- Maintaining disciplined and proactive follow-up with prospective clients.
- Maximising enquiry conversion through thoughtful, consultative sales and exceptional relationship management.
- Achieving agreed commencement and revenue objectives.
- Monitoring pipeline activity, conversion and opportunities for progression.
- Building relationships with professional referrers and identifying new business opportunities.
- Providing accurate pipeline updates and forecasts.
- Maintaining accurate CRM records and client documentation.
- Working closely with colleagues to deliver successful client and carer introductions.
About You
We're looking for someone who combines commercial confidence with exceptional relationship-building skills.
You'll ideally bring:
- A proven track record in sales, business development, account management or another commercially focused customer-facing role.
- Experience managing enquiries, opportunities or a sales pipeline from initial contact through to conversion.
- A strong track record of building trust and developing long-term client relationships.
- Confidence guiding customers through significant or considered purchasing decisions.
- Excellent telephone manner and outstanding written and verbal communication skills.
- Confidence discussing financial investment and managing commercial conversations professionally.
- Strong follow-up discipline and the motivation to progress opportunities.
- Emotional intelligence and excellent judgement.
- Confidence handling sensitive or complex conversations with empathy and discretion.
- Excellent organisation, administration and time management.
- The ability to manage multiple enquiries and priorities simultaneously.
- Confidence using CRM or other customer management systems.
- Strong general IT skills.
Experience working with private clients, professional referrers or high-value services would be advantageous.
Previous care-sector experience is not required. Full training in Access Care, live-in care and the way we work will be provided.
Why Access Care?
Access Care is an independent, family-run business that has been introducing exceptional professional live-in carers to private households across the UK since 1994.
For more than thirty years, we've built our reputation on exceptional personal service, trusted relationships and doing things properly.
We're ambitious without losing our kindness, professional without losing our personality and proud to have created a working environment where people are trusted to take ownership and encouraged to contribute ideas.
Salary & Benefits
£34,000–£38,000 depending on experience
You'll also receive:
- 31 days' holiday each year, inclusive of Bank Holidays and an extra day off for your birthday, increasing to 34 days with length of service.
- Complimentary Lifestyle Card membership, providing access to thousands of discounts.
- 30% staff discount at O&P Stockbridge.
- 30% Friends & Family discount on Access Care agency fees.
- Company pension scheme, subject to eligibility.
- Ongoing training and professional development.
- Genuine opportunities for career progression.
- Free parking close to the office.
- Uniform provided.
- Team socials and company events.
- A beautiful working environment in the heart of Stockbridge.
Location & Hours
This is a full-time, permanent, office-based position at The Old Police House in the centre of Stockbridge, Hampshire.
Hours: Monday to Friday, 9.00am–5.00pm.
The role also includes participation in our shared out-of-hours telephone rota, typically one week in every 8–12 weeks.
How to Apply
If you're an experienced sales or relationship management professional looking for a role where commercial success, exceptional service and trusted relationships genuinely matter, we'd love to hear from you.
Please apply with your CV and a covering letter explaining:
- Why this role appeals to you.
- Why you believe you'd be a great fit for Access Care.
- What commercial experience, qualities and values you would bring to our team.
Applications close on Monday 31 August 2026. We review applications as they are received and may begin interviewing before the closing date.
Pay: £34,000.00-£38,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
Ability to commute/relocate:
- Stockbridge SO20 6HE: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience managing a sales pipeline or customer enquiries from initial contact through to conversion?
Experience:
- Sales: 5 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
