Director of client services Work, Jobs in Ottershaw, Sry (with Salaries)

Director of Client Management
Onyx CenterSource —London
- Full-time
- Remote
- Hospitality
- Salesforce
- Data analysis skills
Quick apply
13d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
Director of Key Accounts
APCOA PARKING (UK) LTD —Uxbridge
- £100,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Director, Enterprise Architect
LSEG (London Stock Exchange Group) —London
- Full-time
- Hybrid work
- AWS
- AI
- Leadership
Head of Client Services (Events)
S&P Global —London
- Salesforce
- HTML
- Annual leave
- Employee discount
1d
Director of Customer Services
Smart Pension —London
- Hybrid work
- Agile
- AI
- Employee assistance programme
- Employee discount
Managing Director
Haymarket Media Group —London
- £110,000 - £120,000 a year
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
Client Engagement Director, Client Services
Epsilon —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Client Excellence Manager
DGS —Horsham
- £35,000 - £43,000 a year
- Full-time
- Travel
- In-person
- Free parking
Quick apply
13d
Director of Professional Services
Orange Cyberdefense —London
- IT
- In-person
- Leadership
Director, Professional Services, EMEA
Klaviyo —London
- £124,000 - £186,000 a year
- Spanish
- Sales
- English
Quick apply
Operations Director - Healthcare FM
Medirest —Chertsey
- Hybrid work
- Negotiation
4d
Associate Director - Client Support Services, Trust
HSBC Global Services Limited —St. Helier
- Full-time
8d
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
13d
Client Services Associate
Partners Capital —London
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Life insurance
Head of Platform Delivery - Director
Sumitomo Mitsui Banking Corporation —London
- Hybrid work
- Communication skills
- Annual leave
Strategic Account Director NHS
Creative Car Park Ltd —London
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Organisational skills
Quick apply
13d
Head of Customer Experience
IG Group —London
- Full-time
- Customer service
- Master's degree
- Analysis skills

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Director of Client Management

Onyx CenterSource -
London

Quick apply

Job details

Full-time
13 days ago

Qualifications

Hospitality
Salesforce
Data analysis skills
English
Windows
Supervising experience
Bachelor's degree
Organisational skills
Computer skills
Account management
Leadership
Communication skills

Full job description

About Onyx CenterSource

Onyx CenterSource is the leading global provider of B2B payments and business intelligence solutions to the hospitality industry. Our global team of experts collaborate to solve our clients’ business challenges, enabling our clients to enjoy stronger business relationships with each other by streamlining commission payments, removing friction from the process. This means hotels pay agencies the money they’re owed faster, and agencies receive much-needed supplier revenue more quickly and easily, increasing their desire to direct more bookings to hotels that use Onyx. All of this frees our clients up to focus on strategic, revenue-generating activities.

As a worldwide team with 20+ nationalities represented, we value our differences and use them to best serve our global clients. Every Onyx employee has the opportunity to grow through continual development opportunities, and we’re committed to making a positive impact in our communities and the world.

Onyx offers a variety of benefits to support a competitive total compensation package. You will work in an international and fast paced growing environment full of learning opportunities.

We are committed to an inclusive and equitable hiring process. Candidates are evaluated based on skills, experience, and potential, without regard to protected characteristics, and in alignment with our hiring procedures and business needs.

Job Description

Overview

The Director of Client Management provides leadership and support to client management team members in a regional team while also maintaining a right-sized account portfolio to allow for people leadership as well as direct client engagement. The Director of Client Management stays engaged directly with client management initiatives at a client level and is instrumental in supporting and driving revenue growth opportunities within the client base for the team members, while also providing ‘span of control’ support for the regional team.

Location

London, UK

Education

Minimum required: Bachelors degree or equivalent experience.

Preferred: Bachelors

Span of Control:

Reports to: COO

Oversight: Client Delivery Managers and Client Managers in respective region

Roles/ Responsibilities

Provide support and guidance to the team members in the respective region, supporting the sales and client management leadership to optimize span of control, provide ongoing coaching and development and ensure growth objectives and client deliverables are realized.
In partnership with client management leadership, this role will be instrumental in helping team members identify and realize revenue and growth objectives, actualization and retention of client base.
Support the team while simultaneously managing a smaller sized portfolio of clients.
Proactively identify areas of opportunity – process, growth, function, etc.
Cultivate and support a growth mindset environment, leading and helping develop the client manager competencies in place.
Collaborate within team and function to drive continuous improvement and realize improved client satisfaction/NPS ratings.

Qualifications

Minimum required:

3-7+ years of experience in account management/customer success/client services
3-5+ years of experience in leadership roles
Experience in the hospitality and travel industry
Experience supervising, coaching and developing staff.
Experience in Salesforce
Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
Ability to understand product/platform features/processes
Fluent in English

Preferred:

Excellent computer skills in a Microsoft Windows environment
Organizational management skills
Knowledge of business productivity software and an aptitude for learning new applications

Competencies:

Growth / commercial mindset
Skilled at data analysis, storytelling from data
Leadership skills
Excellent verbal and written communication.
Results-Oriented
Strong Relationship Building
Problem Solving/Analysis
Customer/Client Focus
Decision Making

Organizational Interlocks

Works directly within CM team, while also working across CS as a function. Works with other functions within Onyx to support CM deliverables, drive revenue and actualization, and support client retention initiatives within the team and organizationally.

Physical Demands/ Travel Requirement

Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting.

Travel for this position is less than 10%.

#LI-Remote

Quick apply

Refine Your Search

director of client services jobs in ottershaw, sry

Director of Client Management

Client Engagement Manager

Sr. Director, Hotels & Resorts

Director of Key Accounts

Director, Enterprise Architect

Head of Client Services (Events)

Director of Customer Services

Managing Director

Client Engagement Director, Client Services

Head of CS - Under 18s Services

Client Excellence Manager

Director of Professional Services

Director, Professional Services, EMEA

Operations Director - Healthcare FM

Associate Director - Client Support Services, Trust

Customer Relationship Manager

Client Services Associate

Head of Platform Delivery - Director

Strategic Account Director NHS

Head of Customer Experience

I want to receive the latest job alerts for director of client services in ottershaw, sry

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