Help desk analyst Work, Jobs in Ottershaw, Sry (with Salaries)

Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
6d
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
4d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
IT Service Desk Analyst
Leigh Day —London
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
19h
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
7d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
13d
ICT Service Desk Analyst
Elmbridge Borough Council —Esher
- £31,084 - £39,166 a year
- Full-time
- IT
- Communication skills
20h
Investor & AML Operations Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4d
Service Desk Analyst
Bates Wells —London
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Quick apply
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
7d
Analyst, Digital Delivery
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- JavaScript
- HTML
Senior Service Desk Analyst
Kingston and Richmond NHS Foundation Trust —London
- £36,943 - £44,900 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee assistance programme
4d
Service Desk Analyst
Tindall Riley —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Analyst (End User Computing Analyst)
JATO —Uxbridge
- Full-time
- Microsoft Office
- SharePoint
- Communication skills
Application Support Analyst
Scotiabank —London
- Weekend availability
- Computer Science
- Sales
- Maintenance
- Flexible schedule
Onsite IT Support Analyst
Tetra Tech —London
- Travel
- In-person
- Communication skills
5d
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
14d

I want to receive the latest job alerts for help desk analyst in ottershaw, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near ottershaw, sry

Customer Service Desk Analyst

M Group -
Farnborough

Apply Now

Job details

6 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Customer support

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Service Desk Analyst (Customer Service Helpdesk) – Farnborough Business Park (Office based role) – 4 days on / 4 days off shift pattern (7am–7pm / 7pm–7am rotating). Customer service, triaging, inbound call handling, scheduling, 1st point of contact.

What you’ll do:

Act as the 1st point of contact for incidents, requests and queries via telephone, email, B2B and customer portals
Log incidents, requests and queries via a dedicated online customer portal
Provide excellent customer service and regular updates to meet agreed expectations
Coordinate and schedule Engineers or Field Engineering resources to customer sites
Maintain incident ownership through to resolution and meet SLA targets
Liaise with suppliers or vendors and escalate where necessary to ensure timely resolutions

Who you are:

Passionate about customer service and communication, acting as the first point of contact for IT-related issues, requests and incidents. This is a customer support role and not a technical troubleshooting position. Experience in customer service, retail, coordination or administration is welcomed, and training will be provided. You are willing, flexible, and proficient in Microsoft Office programs.

Key requirements:

Customer service, administration, coordination, retail or similar experience in a demanding environment
Computer literate with Microsoft Word, Excel, Outlook and Teams
Call handling or telephone-based customer service experience
Ability to work both independently and as part of a team
ITIL awareness (desirable but not essential)
Ability to commute to the Farnborough office

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS IND3

Apply Now

Refine Your Search

help desk analyst jobs in ottershaw, sry

Customer Service Desk Analyst

Support Analyst

Service Desk Analyst

IT Service Desk Analyst

Junior Application Support Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

ICT Service Desk Analyst

Investor & AML Operations Analyst

Support Analyst

1st Line support Analyst

Second Line Support Analyst – RCJ & Judicial

Service Desk Analyst

Junior Application Support Analyst

Analyst, Digital Delivery

Senior Service Desk Analyst

Service Desk Analyst

Service Desk Analyst (End User Computing Analyst)

Application Support Analyst

Onsite IT Support Analyst

Service Desk Analyst

I want to receive the latest job alerts for help desk analyst in ottershaw, sry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected