Retail manager Work, Jobs in Ottershaw, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
6d
Retail Manager
The Official Ted Lasso Store Richmond —Richmond
- £40,000 - £45,000 a year
- Full-time
- Management
- Customer service
- Merchandising
Quick apply
12d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
12d
Deputy Manager
Aldi —Woking
- £14.75 - £15.72 an hour
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
9d
Retail Showroom Manager
TILE MOUNTAIN LTD —Reading
- £34,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
- Referral programme
Quick apply
4d
Retail Supervisor
Screwfix —Egham
- £15.23 an hour
- Weekend availability
- Annual leave
- Employee discount
Customer Relationship Manager
Barchester Healthcare —Guildford
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Assistant Sales Manager.
LRG —Woking
- £46,000 - £46,400 a year
Quick apply
Retail Supervisor Kingston
INDITEX —Kingston upon Thames
- Full-time
- Management
- Customer service
- Employee discount
Quick apply
Marketing Manager
Hackstons —London
- £55,000 - £65,000 a year
- Full-time
- CRM software
- Management
- English
- Store discount
- Employee discount
Quick apply
4d
HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME
INDITEX —London
- Full-time
- Management
- Driving
- Travel
Quick apply
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Deputy Manager Kingston
INDITEX —Kingston upon Thames
- Full-time
- Leadership
- Employee discount
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Assistant Store Manager
Aldi —Guildford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Associate Manager
Footasylum —London
2d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
6 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

retail manager jobs in ottershaw, sry

Customer Service Manager

Retail Manager

Coffee Operations Manager

Head of Retail for the South (UK)

Deputy Manager

Store Manager

Duty Operations Manager

Retail Showroom Manager

Retail Supervisor

Customer Relationship Manager

Assistant Sales Manager.

Retail Supervisor Kingston

Marketing Manager

HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME

ZARA READING VISUAL/COMMERCIAL MANAGER

Deputy Manager Kingston

General Manager - Samsung Experience Store

Assistant Store Manager

Associate Manager

Zara Reading Customer Experience Deputy Manager

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