Service delivery manager Work, Jobs in Ottershaw, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
12d
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
8d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
8d
Senior Service Delivery Manager
Nscale —London
- Remote
- AI
- Leadership
- Communication skills
Quick apply
Senior Service Delivery Manager
SoftwareONE —London
- Full-time
- Leadership
- Communication skills
Recruitment & Training Lead (20 hours per week)
Guardian Angel Carers —Shepperton
- £13,676 a year
- Part-time
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
9d
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
1d
Senior Weddings & Events Manager
Guildford Manor Hotel & Spa —Guildford
- £50,000 - £65,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
4d
Senior Service Delivery Manager
CloudFactory —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Life insurance
Quick apply
4d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
3d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Contract Delivery Manager
Sureserve —Woking
- £45,000 - £50,000 a year
- Management
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Regional Manager
The Sofa Delivery Company —Farnborough
- £60,000 a year
- Analysis skills
- Leadership
- Employee discount
- Sick pay
Quick apply
8d
Service Delivery Manager
Hitachi Solutions —London
- Full-time
- Hybrid work
- Management
- Project management
- Communication skills
Quick apply
Service Delivery Manager
WTW —Reigate
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme

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service delivery manager jobs near ottershaw, sry

Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
12 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

service delivery manager jobs in ottershaw, sry

Customer Service Manager

Service Delivery Manager

Customer Delivery Manager Service

Service Delivery Manager (UK)

People Operations Manager - Events

Transformation Manager

Senior Service Delivery Manager

Senior Service Delivery Manager

Recruitment & Training Lead (20 hours per week)

Service Delivery Manager

Senior Weddings & Events Manager

Senior Service Delivery Manager

Event Enquiry Assistant

Service Delivery Manager

Hospitality Academy Learning and Development Manager

Contract Delivery Manager

Store Manager

Regional Manager

Service Delivery Manager

Service Delivery Manager

I want to receive the latest job alerts for service delivery manager in ottershaw, sry

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