Technical support advisor Work, Jobs in Ottery Saint Mary, Dev (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Exeter
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Customer Service/Sales Advisor
JK floorheating Ltd —Exeter
- From £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Technical Sales Advisor
Callidus Trade —Newton Abbot
- £25,420.00 - £55,293.60 a year
- Full-time
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
12d
Paralegal
Stephens Scown —Exeter
- Full-time
- Hybrid work
- Business development
- Communication skills
- Annual leave
Private Client COP Paralegal
Porter Dodson —Taunton
- Writing skills
- Administrative experience
- Organisational skills
Commercial Property Paralegal
Porter Dodson —Taunton
- Computer literacy
- Writing skills
- Organisational skills
Logistical Support Officer (Cadet Administrative Assistant)
Wessex Reserve Forces and Cadets Association —Exeter
- £32,455 a year
- Overtime
- Writing skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Assistant Manager or Manager, Quality, Risk & Compliance
Albert Goodman LLP —Taunton
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Employee assistance programme
Lead Diagnostic Technician & Workshop Supervisor
Bartlett Park Garage Ltd —Chard
- £40,000 - £45,000 a year
- Full-time
- Mentoring
- In-person
- Training & development
- Free parking
- Employee discount
Quick apply
11d
Senior Fire Safety Advisor
Torbay and South Devon NHS Foundation Trust —Torquay
- £57,528 - £64,750 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
9d
Parts Advisor - Toyota
Snows Group —Exeter
- £27,000 - £36,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee assistance programme
- Referral programme
Quick apply
VAT (Indirect Tax) Senior Manager
PKF Francis Clark —Exeter
- Hybrid work
- Business development
- Mentoring
- Training & development
Civil Engineer - Ports & Marine Infrastructure
Moffatt & Nichol —Exeter
- Full-time
- Microsoft Word
- Civil engineering
- Microsoft Excel
Quick apply
Senior Tax Manager
PKF Francis Clark —Exeter
- Hybrid work
- Analysis skills
- Mentoring
- Training & development

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Technical Support Advisor 2nd Line Telco

Focus Group -
Exeter

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

technical support advisor jobs in ottery saint mary, dev

Technical Support Advisor 2nd Line Telco

Customer Service/Sales Advisor

Technical Sales Advisor

Paralegal

Private Client COP Paralegal

Commercial Property Paralegal

Logistical Support Officer (Cadet Administrative Assistant)

Assistant Manager or Manager, Quality, Risk & Compliance

Lead Diagnostic Technician & Workshop Supervisor

Senior Fire Safety Advisor

Parts Advisor - Toyota

VAT (Indirect Tax) Senior Manager

Civil Engineer - Ports & Marine Infrastructure

Senior Tax Manager

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