Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next.
This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two. You've likely come from a service desk background, reached around 2nd line, and found yourself naturally gravitating toward the clients who needed more than a ticket resolved. You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table.
Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket?
Do you enjoy building genuine working relationships with clients and understanding how their business actually operates?
Have you been looking for a role where your technical knowledge and your people skills matter equally?
This is a role with real ownership. You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do.
At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for.
Duties and Responsibilities
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Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact
- Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment
- Develop and maintain accurate documentation, including network diagrams, system records, and asset information
- Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps
Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed
- Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent
- Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery
- Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist
- Identify and flag risks in client environments before they become incidents
- Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders
Required Experience / Skills
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Proven experience at 2nd line IT support level or above
- Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure
- A natural relationship builder, confident, personable, and able to earn trust quickly
- Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients
- Organised and thorough, with an instinct for documentation and keeping things in order
- A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them
- Comfortable working independently and managing your own time across a varied client portfolio
- Full UK driving licence required, pool cars available
Desirable
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Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms
- Experience in an MSP environment is a strong advantage
Location & Hours
Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30 Salary: £30,000 to £40,000 dependent on experience.
