Business relationship specialist Work, Jobs in Oundle, Nth (with Salaries)

Service Delivery Manager
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- CRM software
- Management
- English
Quick apply
2d
Outdoor & Large Scale (Commercial Events Manager)
Anglian Water Services Ltd —Oakham
- From £47,000 a year
- Full-time
- Annual leave
Change & Continuous Improvement Project Manager
Cross Keys Homes —Peterborough
- £51,277 - £53,976 a year
- Full-time
- Microsoft Office
- Project management
- Presentation skills
3d
Tender Co-ordinator
All-Tech Electrical&Mechanical Ltd. —Peterborough
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Business Relationship Manager
Barclays —Peterborough
- Sales
- Business development
- Organisational skills
2d
Chief Executive Officer
Link to Change —Bedford
- £45,500 - £47,500 a year
- Full-time
- Microsoft Office
- No degree
- Organisational skills
- Health & wellbeing programme
Quick apply
1d
Sales Assistant
Topps Tiles —Stamford
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
- No experience needed
- Employee discount
Talent Acquisition Partner
Silver Birch Care Holdings —Peterborough
- £38,000 a year
- Employee assistance programme
- Referral programme
3d
Economic Policy Project Manager
Cambridgeshire County Council —Cambourne
- £46,956 - £50,157 a year
- Remote
- Management
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Senior Manager (Branch Manager)
Operam Education Group —Park
- £45,000 a year
- Leadership
- Teaching
Quick apply
School Business Manager (Fixed Term)
Hampton Bridge School —Northampton
- £34,000 - £42,000 a year
- Full-time
- Management
- Finance
- Supervising experience
- Free parking
- Sick pay
Quick apply
8d
Internal Sales Assisant
BSS —Peterborough
- Full-time
- Sales
- Customer service
- Computer skills
9d
Quality Engineer
Morgan Advanced Materials —Corby
- Full-time
Account Manager
Bauer Media Group —Peterborough
14h
Business Development Manager
dbfb Ltd —Northampton
- £45,000 - £300,000 a year
- Full-time
- Communication skills
- Negotiation
Quick apply
Compliance Monitoring Officer
Jensten Group —Huntingdon
- Remote
- Annual leave
- Employee discount
Quick apply
Service Manager (MSK Cambs & Peterborough)
East of England Community Health and Care NHS Trust (Cambridgeshire) —Saint Ives
- £57,528 - £64,750 a year
- Full-time
- Management
- Leadership
- Communication skills
10d
Pollution Prevention Lead
Anglian Water Services Ltd —Peterborough
- £43,700 a year
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
12d
IBA Team Leader
Jensten Group —Huntingdon
- Remote
- Mentoring
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
7d
Finance Assistant
Optimax IIM Ltd —Market Harborough
- £25,000 - £30,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
3d

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business relationship specialist jobs near oundle, nth

Service Delivery Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£60,000 - £75,000 a year
2 days ago

Benefits

Company pension

Qualifications

CRM software
Management
English
Project management
Leadership
Communication skills

Full job description

Service Delivery Manager

Salary: £60,000 - £75,000 per annum

Location: Peterborough (Office Based)

About Trade Mastermind

Trade Mastermind is one of the UK's fastest-growing business education, coaching, and business services organisations. Founded by BBC The Apprentice winner Joseph Valente, our mission is to help ambitious business owners achieve sustainable growth, increase profitability, and build businesses that create long-term freedom and success.

While our roots are in supporting the construction and trades sector, today we work with small and medium-sized businesses across a wide range of industries, providing the tools, strategies, systems, and support needed to scale successfully.

Through industry-leading coaching, training, consultancy, recruitment, marketing, technology solutions, and business support services, we help thousands of entrepreneurs and business owners accelerate growth and overcome the challenges that come with scaling a business.

Our wider group includes Trade Group Services (TGS), a portfolio of specialist business solutions designed to help businesses grow faster and operate more efficiently, including.

With the opening of our new 20,000 sq. ft. Trade Mastermind University HQ and ambitious growth plans ahead, we are looking for an exceptional Service Delivery Manager to oversee operational excellence and client experience across all TGS divisions, ensuring every service delivers outstanding results and supports our vision of becoming the UK's leading business growth ecosystem.

The Role

This is a senior leadership position responsible for the delivery, performance, and continuous improvement of all Trade Group Services.

You will oversee service operations across multiple business units, ensuring every client receives a consistent, professional, and results-driven experience. You will work closely with department heads, account managers, consultants, delivery teams, and senior leadership to create scalable systems, improve operational efficiency, and drive client retention.

This is not a maintenance role-this is a build, optimise, lead, and scale role.

Key Responsibilities

Service Delivery & Operations

Own and manage service delivery across Trade Recruit, Trade Design, Trade Social, TM CRM, and Valente Consulting.
Ensure all services are delivered to a consistently high standard, meeting agreed timelines, KPIs, and client expectations.
Develop and implement service delivery strategies that support business growth and client retention.
Create scalable processes, workflows, and operational frameworks across all service divisions.
Monitor service performance, identify bottlenecks, and drive continuous improvement initiatives.
Manage project delivery, client onboarding, service implementation, and ongoing account success.

Team Leadership

Lead, develop, and support service delivery teams across multiple departments.
Establish clear KPIs, accountability measures, and performance standards.
Foster a high-performance, solution-focused culture.
Provide coaching, mentoring, and development opportunities for team members.
Recruit and build teams as the business continues to grow.

Client Experience & Retention

Ensure a seamless client journey from onboarding through to service completion.
Manage escalations and resolve complex client issues effectively.
Monitor client satisfaction, retention, and engagement metrics.
Implement feedback systems and use client insights to improve service quality.
Work proactively to maximise client success and long-term relationships.

Systems & Process Improvement

Drive digital transformation and operational efficiency through technology and automation.
Implement and optimise CRM systems, project management tools, reporting platforms, and workflow automation.
Build reporting dashboards that provide visibility of department performance and client outcomes.
Continuously review and refine service delivery processes to support scale.

Strategic Leadership

Work closely with senior leadership to align service delivery with company goals and growth objectives.
Support new product launches and service expansion initiatives.
Contribute to strategic planning and operational decision-making.
Play a key role in building the UK's leading ecosystem of services for trade business owners.

What We're Looking For

Proven experience in a senior Service Delivery, Operations, Customer Success, or Client Services leadership role.
Strong experience managing multiple service functions or business units.
Demonstrated success in creating scalable operational processes and improving performance.
Excellent leadership, communication, and stakeholder management skills.
Commercially aware with a strong understanding of client retention and service profitability.
Data-driven mindset with the ability to analyse performance metrics and implement improvements.
Experience with CRM systems, project management platforms, customer success tools, and automation software.
Ability to thrive in a fast-paced, high-growth environment.
Experience within business consultancy, marketing agencies, recruitment, coaching, education, or construction sectors would be advantageous.

What You'll Receive

£60,000 – £75,000 salary depending on experience
Private Healthcare
Pension Scheme
Ongoing leadership development and training
Clear career progression opportunities
20 days plus bank holidays
Birthday off
Access to Trade Mastermind events and industry-leading training
Opportunity to be part of one of the UK's fastest-growing businesses serving the construction sector

Our Vision

Over the next three years, Trade Mastermind aims to:

Reach a £100M+ valuation
Achieve £10M+ EBITDA
Support 1,000+ trade business owners annually
Launch Trade Mastermind University – the first of its kind globally
Build the UK's leading business growth ecosystem for the trades sector

Ready to Lead and Scale Trade Group Services?

If you're a high-performing operational leader with a passion for service excellence, continuous improvement, and building exceptional teams, we'd love to hear from you.

Join us and play a key role in shaping the future of Trade Group Services and the thousands of businesses we serve across the UK.

Pay: £60,000.00-£75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

business relationship specialist jobs in oundle, nth

Service Delivery Manager

Outdoor & Large Scale (Commercial Events Manager)

Change & Continuous Improvement Project Manager

Tender Co-ordinator

Business Relationship Manager

Chief Executive Officer

Sales Assistant

Talent Acquisition Partner

Economic Policy Project Manager

Senior Manager (Branch Manager)

School Business Manager (Fixed Term)

Internal Sales Assisant

Quality Engineer

Account Manager

Business Development Manager

Compliance Monitoring Officer

Service Manager (MSK Cambs & Peterborough)

Pollution Prevention Lead

IBA Team Leader

Finance Assistant

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