All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people’s continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.
Our operating model has three main areas of activity
Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.
Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families.
Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals.
The post holder will lead and oversee the clinical neighbourhood teams for NHS All Age Continuing Care across the ICB, working with the commissioning and central services team, family and patients.
Develop the future strategy for NHS All Age Continuing Care, supporting and ensuring alignment across the ICB, Managing the central service function to support the removal of unwarranted variation and promoting innovation in service delivery.
Support key strategic regional and national guidance to inform development of strategy and policies.
Develop and communicate the vision for NHS All Age Continuing Care in the ICB, engaging with key partners and ensure strategy and policies support this vision.
Identify examples of national best practice to ensure that patients benefit from relevant innovations in NHS All Age Continuing Care.
The post holder will be part of the senior management team within AACCC and be responsible for ensuring the service is compliant with national policy, best practice and the National framework for CHC and CYPCC.
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
The post holder will have expert knowledge of CHC and CYPCC and will lead on service development and analysis of AACCC service provision.
They will have the skills and experience to drive the service forward in a planned and structured manner and provide leadership, guidance, expertise and support to managers and staff to ensure the CHC and CYPCC processes are correctly followed and provide formal and systematic feedback and expertise on all learning from the above.
The post is responsible for providing professional expertise to the business processes within AACCC.
The post holder will be responsible for deputising for the Associate Director of Operational Delivery AACCC when requested.
This is a challenging post that will require dynamic leadership and excellent communication skills and requires proven capacity to work in a multi-disciplinary way at strategic and operational levels. Working as part of the senior management team, the postholder will have the ability to engage with key stakeholders and demonstrable competencies in leading a team that delivers a quality service.
The post holder will lead on the production of reports and analysis of the above functions which will provide timely, responsive and accurate business intelligence against key objectives and priorities.
The post holder will be responsible for ensuring their professional registration and mandatory training is up to date.
Management of the end-to-end service delivery for AACC from referral into the service, assessment of need, business administration, Invoicing, data analysis, appeals and dispute management working closely with local authority partners, patients and families.
