clinical associate Work, Jobs in oxford, eng (with Salaries)

Advanced Associate, Customer Services (Clinical UK)
Pearson —Oxford
- Oracle
- Customer service
- Salesforce
2d
Clinical Research Associate II
PSI CRO —Oxford
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Travel
Quick apply
4d
Experienced Clinical Research Associate
IQVIA —Reading
- Full-time
- No degree
Clinical Research Associate II, Oncology
IQVIA —Reading
- Full-time
Assistant Category Business Partner - corporate & non-clinical
Oxford University Hospitals NHS Foundation Trust —Oxford
- £39,959 - £48,117 a year
- Full-time
2d
Clinical Trial Associate
ICON Plc —Reading
- Full-time
- Microsoft Office
- Bachelor's degree
- Employee assistance programme
5h
(Fixed Term) Senior Research Associate, Clinical Biomarker Laboratory, Flow Cytometry
Moderna, Inc. —Oxford
- Full-time
- Laboratory experience
- Microsoft Office
- Presentation skills
- Annual leave
Senior Clinical Trials Pharmacy Assistant
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Weekend availability
7d
Clinical Research Associate
ICON Plc —Reading
- Full-time
- Nursing
- Travel
- Annual leave
- Employee assistance programme
Clinical Site Associate
ICON Plc —Reading
- Full-time
- Microsoft Office
- Bachelor's degree
- Data entry
- Employee assistance programme
Associate Director of Pharmacy - Clinical Services
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £79,504 - £91,609 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
3d
Research Associate in Neural Rendering and Medical Image Reconstruction
University of Oxford —Oxford
- £39,424 - £43,984 a year
- Doctoral degree
- Machine learning
- In-person
- Annual leave
10d
Lead Radiographer
University of Oxford —Oxford
- £56,623 - £65,336 a year
Associate Director of Nursing Community Health Services
Oxford Health NHS Foundation Trust —Abingdon
- £94,356 - £108,814 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
Associate Director, Facility Operations
Novo Nordisk —Oxford
- Engineering
- Laboratory experience
- Bachelor's degree
1d
Clinical Research Associate - 12 months' monitoring experience required
ICON Plc —Reading
- Full-time
- Bachelor's degree
- Travel
- Organisational skills
- Employee assistance programme
5h
Associate Director, Clinical Operations, Pricing and Analytics
Moderna, Inc. —Oxford
- Full-time
- Doctoral degree
- Master's degree
- SQL
- Annual leave
Associate Physiotherapist (Brain Injury)
KT Healthcare —Carterton
- £50 - £70 an hour
- Part-time
- School
Quick apply
2d
Senior Clinical Research Associate
IQVIA —Reading
- Full-time
- No degree
Associate GP Dean
NHS England —Reading
- £131,827 a year
- Part-time
- No experience needed
- Annual leave
9d

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clinical associate jobs near oxford, eng

Advanced Associate, Customer Services (Clinical UK)

Pearson -
Oxford

Apply Now

Job details

2 days ago

Qualifications

Oracle
Customer service
Salesforce
Analysis skills
Continuous improvement
Communication skills

Full job description

Job Title: Specialist, Customer Services (Clinical UK)

Job Summary:

Provide escalated support to the first line team, resolving complex customer queries by phone and email. This position requires the Specialist, Customer Experience (Clinical) to become well versed in our products, solutions, and systems—beyond basic features and benefits—as they work closely with customers to determine optimal solutions to meet their needs.

Key Responsibilities:

Act as the escalation point for the first-line team, resolving complex customer queries via phone and email.
Provide expert support across clinical products, Q-interactive (QI), Q-global, and associated systems, with deep knowledge beyond basic features and benefits.
Manage and support QI trials, including customer setup, guidance, and issue resolution.
Oversee training provisioning, ensuring accurate enrolment, access to materials, and end-to-end customer readiness.
Deliver Digital Success for Q customers, supporting adoption, optimal usage, and positive ongoing engagement.
Work closely with customers to understand needs and recommend optimal clinical and digital solutions.
Collaborate with Tier 1, Product, Sales, Technical Support, and Operations to resolve escalations end-to-end.
Handle sensitive or high-impact cases professionally, ensuring timely resolution and excellent customer experience.
Identify trends, recurring issues, and knowledge gaps, contributing to continuous improvement and team training.
Mentor and upskill first-line colleagues to reduce repeat escalations and improve first-contact resolution.
Support UK customers as primary focus, with dotted-line support to Belgium, Netherlands, Sweden, Norway, Denmark customer service teams as required.

Required Skills and Competencies:

Customer Service (Capable)
Communication Skills (Capable)
Empathy (Effective)
Quality Driven Personality (Effective)
Analytical Skills (Capable)
Customer Satisfaction (Capable)
Digital Literacy (Capable)
Strategic Thinking (Capable)
Active Listening (Capable)
Adaptability (Capable)
Artificial Intelligence (Capable)
Business Relationship Management (Capable)
Goal Oriented (Effective)
Resilience (Effective)
Problem Solving (Capable)

Qualifications (Education & Experience):

2-3 years' experience in customer service or related field
Familiarity with NHS processes, digital tools, and regulatory requirements
Strong written and verbal communication skills
Experience working with Oracle and Salesforce.
Ability to work in UK hours.
Experience working in a remote/ virtual environment.

Your rewards & benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs – Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24386

Apply Now

Refine Your Search

clinical associate jobs in oxford, eng

Advanced Associate, Customer Services (Clinical UK)

Clinical Research Associate II

Experienced Clinical Research Associate

Clinical Research Associate II, Oncology

Assistant Category Business Partner - corporate & non-clinical

Clinical Trial Associate

(Fixed Term) Senior Research Associate, Clinical Biomarker Laboratory, Flow Cytometry

Senior Clinical Trials Pharmacy Assistant

Clinical Research Associate

Clinical Site Associate

Associate Director of Pharmacy - Clinical Services

Research Associate in Neural Rendering and Medical Image Reconstruction

Lead Radiographer

Associate Director of Nursing Community Health Services

Associate Director, Facility Operations

Clinical Research Associate - 12 months' monitoring experience required

Associate Director, Clinical Operations, Pricing and Analytics

Associate Physiotherapist (Brain Injury)

Senior Clinical Research Associate

Associate GP Dean

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