complaints manager Work, Jobs in oxford, eng (with Salaries)

Residence Manager
UPP Ltd —Oxford
- £39,702 a year
- Nights as needed
- Team management
- IT
- Communication skills
- Annual leave
- Employee discount
11d
Housing and Partnership Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance programme
11d
Complaints Case Manager
Thames Water Utilites —Swindon
- From £27,040 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Customer Service Manager (CSM)
F CHURCH LTD —Abingdon
- £38,000 - £45,000 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Free parking
- Employee discount
Quick apply
9d
Governor Development and Compliance Lead
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £50,269 - £53,460 a year
- Part-time
- Leadership
- School
2d
Regional Sales Manager (Fixed-Term Contract)
Audley —Witney
- £50,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Negotiation
- Employee assistance programme
- Employee discount
Supplier Manager
Thames Water Utilites —Didcot
- £40,000 - £42,000 a year
- Full-time
- Microsoft Access
- Customer service
- Communication skills
2d
Enforcement Manager
Trellint —Oxford
- Full-time
Assistant Manager
Five Guys UK —Oxford
- Up to £36,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Programmes Manager - HMP Bullingdon
Ministry of Justice —Bicester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
4d
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
5d
Young People's Supported Accommodation Progression Coach
Oxfordshire Youth —Oxford
- £27,417 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- IT
Quick apply
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Duty Manager
Leonardo Royal Hotel Oxford —Oxford
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
9d
PRADA Client Advisor, Bicester
Prada —Bicester
- Customer service
- English
- Communication skills
Client Executive
Aimée Willow Connex —Oxford
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
10d
Responsible Individual (Consultant)
Delphi Care Solutions —Oxford
- Monday to Friday
- Hybrid work
Quick apply
Nights Manager
Levy —Oxford
- £14.23 an hour
- Full-time
- Hotel
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Operation and Food and Beverage Manager
MERCURE —Oxford
- £35 - £37 a year
- Full-time
- Bar
- Customer service
- English
Quick apply

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Residence Manager

UPP Ltd -
Oxford

Apply Now

Job details

Full-time
£39,702 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount
Paid volunteer time
Life insurance

Qualifications

Team management
IT
Communication skills

Full job description

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive.

We currently have an exciting opportunity for a Residence Manager to join our team onsite at Oxford (provisional start date for this role will be 1 August 2026).

This is a permanent position working 37.5 hours per week 9am-5.30pm Monday to Friday plus participation in an on-call rota. The salary is £39,702 per annum.

This role will manage the day to day activities at the designated residences including delivery of soft services and ensuring adherence to the stipulated Service Level Agreements (SLAs). You will also provide a comprehensive, effective and efficient service for the customer, in line with Company objectives, whilst maintaining a highly customer orientated ethos amongst all staff towards all internal and external customers.

Key responsibilities include:

Responsible for the supervision, recruitment, induction, training (including identifying training needs) and appraisals of cleaning and Front of House staff
Monitor staff performance and manage issues as necessary
Plan staff resources and monitor absence, timekeeping, timesheets and annual leave authorisation
Ensure service standards are achieved in line with company Standard Operating Procedures (SOPs) and SLAs
Liaise with the maintenance team to ensure appropriate works are undertaken in accordance with the SLA and facilitate approved access for maintenance contractors and visitors as required
Manage a programme of room checks, and ensure damages and additional costs are captured and charged accordingly
Manage the planning of Summer Vacation lets, intake and departure schedules, and deep cleaning work schedules
Monitor and control health, safety, security and maintenance standards of the residence and grounds, carrying out regular inspections of the accommodation as required, reporting issues as necessary and investigating incidents and accidents should they occur
Maintain and adhere to the Health and Safety at Work Act provisions in all duties undertaken, ensuring staff compliance with legislation
Promote a culture of customer service excellence within the team and communicate with residence in a customer friendly manner ensuring high levels of customer satisfaction are achieved
Deal with enquiries and complaints effectively, escalating as necessary
Liaise as necessary with UPP staff, residents, University clients, and liaise if required, confidentially with the Warden and JCR representatives on site, and other agencies in relation to student welfare

We are looking for you to already have experience managing a Team in a fast paced environment with great communication and organisation skills, used to working with IT packages/databases (including Microsoft packages) and the passion to do an excellent job.

You will also be prepared to be on an on-call rota and work (with notice) additional hours when needed, especially during the main student arrival and departure weekends and flexibility to work outside of core hours to meet members of the night Team on occasion.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.

UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people.

We are a team with energy, pace and passion; if that sounds like you, apply today.

Apply Now

Refine Your Search

complaints manager jobs in oxford, eng

Residence Manager

Housing and Partnership Manager

Complaints Case Manager

Customer Service Manager (CSM)

Governor Development and Compliance Lead

Regional Sales Manager (Fixed-Term Contract)

Supplier Manager

Enforcement Manager

Assistant Manager

Programmes Manager - HMP Bullingdon

Call Centre Manager

Young People's Supported Accommodation Progression Coach

Team Lead - Customer Service

Duty Manager

PRADA Client Advisor, Bicester

Client Executive

Zara Reading Customer Experience Deputy Manager

Responsible Individual (Consultant)

Nights Manager

Operation and Food and Beverage Manager

I want to receive the latest job alerts for complaints manager in oxford, eng

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