Customer & quality in design manager Work, Jobs in Oxford, Eng (with Salaries)

Customer & Quality In Design Manager
Barry Callebaut —Banbury
- Engineering
- Microsoft Office
- Analysis skills
Senior Manager - Customer Vulnerability
Nationwide Building Society —Swindon
- From £75,000 a year
- Full-time
- Presentation skills
- Banking
14d
Quality Assurance Manager
British Bakels Ltd —Bicester
- £50,000 - £55,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
10d
Deputy Design Manager
Jacquet Weston Ltd —Hungerford
- From £50,000 a year
- Full-time
- CAD
- Engineering
- In-person
- Free parking
Quick apply
3d
Head of Transactional Service Centre (Secondment/Fixed Term Contract)
Thames Valley Police —Kidlington
- £71,429 a year
- Full-time
- Hybrid work
- Driving
- Leadership
- Annual leave
- Employee discount
1d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
4h
Website Product Owner
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Communication skills
6d
Field Application Scientist - Nordics/UK
Parse Biosciences —Oxford
- Laboratory experience
- University
- Bachelor's degree
Quick apply
9d
Senior Product Manager (Pharma Clinical Trials)
Perspectum —Oxford
- £65,000 - £75,000 a year
- Full-time
- Marketing
- Presentation skills
- Bachelor's degree
Quick apply
Biopharma Product Manager
Oxford Nanopore Technologies —Oxford
- Full-time
- Master's degree
- Analysis skills
- Product management
Staff Technical Program Manager, CAE
Zoox —Banbury
- £122,000 - £146,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Team management
- Annual leave
- Life insurance
Quick apply
UX Manager
Oxford Nanopore Technologies —Oxford
- Full-time
- Bachelor's degree
- Software development
- Communication skills
Project Co-Ordinator
Crosby Composites —Brackley
- Full-time
- Engineering
Quick apply
6d
Part Time Business Park Community Manager
Bidwells —Oxford
- Full-time
- Hospitality
- Social media management
- Employee discount
Sales and Design Consultant
WindowWorx —Reading
- £55,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
10d
Manager Economic Crime Innovation – Fraud
Nationwide Building Society —Swindon
- From £55,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
9d
VodafoneThree - Continuous Improvement Manager
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Management
- IT
Quick apply
Project Manager
CCR (Carrier Commercial Refrigeration) —Abingdon
- Engineering
- Master's degree
- Analysis skills
Production Manager
Open Cosmos —Didcot
- ERP systems
Facilities Manager
Infinitesima —Abingdon
- £48,000 - £53,000 a year
- Hybrid work
- Project management
- Travel
- Organisational skills
- Annual leave
Quick apply
13d

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Customer & Quality In Design Manager

Barry Callebaut -
Banbury

Apply Now

Job details

Qualifications

Biology
Engineering
Microsoft Office
Analysis skills
Quality assurance
Bachelor's degree
HACCP
Continuous integration
Environmental monitoring
Root cause analysis
Food safety
Leadership
Communication skills

Full job description

Customer & Quality In Design Manager

Location: Banbury, GB, OX16 3UU

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

ABOUT THE ROLE

The Customer Quality & Quality in Design Manager is responsible for ensuring that products are designed with quality and customer value at the forefront. This role also is responsible to ensure that the customer feedback (complaints, enquiries, technical documentation requirements, etc.) are addressed in a timely manner. The role involves collaboration with customer, CI&TS, Sales and plant operations to integrate quality principles into the product, process and facility design process and ensure that customer needs and expectations are met or exceeded at factory level. The manager will lead initiatives to enhance customer satisfaction, reduce complaints and drive continuous improvement within the factory.

KEY RESPONSIBILITIES

Monitor and analyze customer feedback, complaints, and quality metrics to identify trends and improvement needs
Collaborate with production, engineering, and customer service teams to address quality issues and implement corrective actions
Provide input to customer care for resolving cases and complaints effectively
Ensure BC quality standards are integrated into product design, development, and factory processes during product transfers and new product introductions
Work with product development, engineering, and project teams to embed customer requirements into product design and transfers
Participate in NPI/PTF reviews, performing quality risk assessments and recommending timely improvements, including ingredient reviews
Lead cross‑functional teams in root cause analysis (RCA) and corrective actions for design‑related quality issues
Promote a strong quality culture, customer focus, and compliant innovation through training and awareness
Review customer quality performance, report findings to senior factory management, and lead customer‑driven quality improvement projects
Represent the factory in customer audits, ensure customer requirements are met, and collaborate with the QA Performance & Projects Manager on related initiatives

ABOUT YOU

Bachelor’s degree in chemistry, Biology, Microbiology, Industrial/Business Engineering or Food Science or equivalent (or Engineering degree with 5 plus years in food quality assurance)
A minimum of 5 years’ experience in quality, CI&TS (Customer Innovation and Technical Support), operations, engineering, process
A former role with customer’s interactions is a plus
Knowledge in food safety, including formal training in HACCP
Formal training in Global Food Safety Initiative (GFSI) food safety standards, preferably FSSC22000 or British Retail Consortium (BRC)
Solid knowledge of GMP, Pathogen Environmental Monitoring and Facility/Equipment Design
ASQ certification is a plus
Strong written & verbal communication skills, analytical ability, leadership strengths and ability
Proficient in MS Office software
Strong interpersonal and leadership skills with ability to work effectively with a team are required
Ability to multi-task, drive multiple projects to completion

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.

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Refine Your Search

customer & quality in design manager jobs in oxford, eng

Customer & Quality In Design Manager

Senior Manager - Customer Vulnerability

Quality Assurance Manager

Deputy Design Manager

Head of Transactional Service Centre (Secondment/Fixed Term Contract)

Head of Manufacturing Operations

Website Product Owner

Field Application Scientist - Nordics/UK

Senior Product Manager (Pharma Clinical Trials)

Biopharma Product Manager

Staff Technical Program Manager, CAE

UX Manager

Project Co-Ordinator

Part Time Business Park Community Manager

Sales and Design Consultant

Manager Economic Crime Innovation – Fraud

VodafoneThree - Continuous Improvement Manager

Project Manager

Production Manager

Facilities Manager

I want to receive the latest job alerts for customer & quality in design manager in oxford, eng

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