customer experience advisor Work, Jobs in oxford, eng (with Salaries)

Customer Support Advisor
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
6d
Customer Sales Advisor
Clifton Trade Bathrooms —Oxford
- £27,248 - £28,059 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Valda Energy —Bicester
- Up to £26,000 a year
- Customer service
- Negotiation
- Annual leave
- Employee assistance programme
4d
Membership Sales Advisor
Leisure Solutions Community Trust —Oxford
- £29,323 a year
- Part-time
- Business development
- IT
- Communication skills
- Employee assistance programme
12d
Service Advisor
Marshall Motor Group —Abingdon
- £33,733 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
PublicaGroup —Witney
- £28,347 - £28,698 a year
- Monday to Friday
- Hybrid work
- Customer service
- English
- Communication skills
- Employee assistance programme
12d
Customer Service Advisor
Cherwell District Council —Banbury
- £28,928.50 - £31,563.50 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Automotive Service Advisor
Waylands Automotive —Oxford
- Up to £40,800 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Health & wellbeing programme
- Employee discount
Quick apply
Audi Service Advisor
Sytner Audi Reading —Reading
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Part Time Sales Advisor - Oxford
Whittard of Chelsea —Oxford
- £11.78 - £12.71 an hour
- Weekend availability
- Communication skills
- Store discount
- Employee discount
5d
PRADA Client Advisor, Bicester
Prada —Bicester
- Customer service
- English
- Communication skills
Early Careers Lead
Alloyed Limited —Abingdon
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Dispenser
Boots —Oxford
- £13.92 - £16.64 an hour
- Weekend availability
- Travel
- IT
- Employee assistance programme
- Employee discount
Sales Advisor/ Retailer Advisor
BROAD STREET MALL —Reading
- £12.40 an hour
- Customer service
Customer Experience Manager - Prestige and Specialist Vehicles
Unity Automotive Ltd - Unity Oxford —Kidlington
- £32,500 - £38,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Store discount
Quick apply
1d
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Sales Advisor
Crew Clothing Summertown, Oxford —Oxford
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Sales Advisor
The Perfume Shop —Oxford
- £8.81 - £13.04 an hour
- Sales
- IT
- Employee discount
Service Advisor
Command —Oxford
- £32,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Sales Advisor
Samsonite —Bicester
- Part-time
- Sales

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Customer Support Advisor

Hellios Information Limited -
Oxford

Quick apply

Job details

Permanent | Full-time
£26,250 - £27,000 a year
6 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Excel
Customer service
Computer literacy
Data analysis skills
Business processes
Microsoft Office
Data management
Organisational skills
Communication skills

Full job description

Customer Support Advisor – Supplier Support

Job title: Customer Support Advisor - Supplier Support

Location: Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH

Reporting to: Team Leader

Job summary:

To provide excellent customer service in our Supplier Support team. Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.

Key responsibilities

Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
Make 40-50 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status
Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
Actively participate in team meetings to share and exchange information
Work consistently to ensure personal targets relating to call rates are consistently met and exceeded

General

Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved
Be pro-active at all times and ‘go the extra mile’ to uphold a first class customer experience

Key requirements

Knowledge and experience

Previous experience in a customer service environment
Working knowledge of data management and data analysis
Demonstrable experience of process improvement
Proven track record of working to deadlines and targets
Customer contact through inbound and high volume of outbound calls
Ability to adapt to the needs of a growing business
Phone experience

Qualifications and skills

Education to degree level (or equivalent)
Highest accuracy and attention to detail
Strong organisational skills
Detailed working knowledge of Excel to Intermediate or Advanced level
Good knowledge of other MS Office applications
Articulate with a confident telephone manner
Strong communicator with good interpersonal skills
Commitment to provide excellent customer service at all times
Flexible in approach

Salary and remuneration

This post will attract a competitive salary and our benefits include:

Hybrid Working (2 days in the office, 3 days remote)
25 days holiday per annum plus bank holidays
Contributory pension scheme
Paid compassionate leave
Free car parking
Flexi Friday scheme
Refer a Friend scheme (applicable to some posts)
Varied programme of social events

Further information

The Operations team deliver our core business to the highest quality and through first class customer service. All postholders should be computer literate with a good working knowledge of MS Office especially Excel. Extensive training will be given on specific applications.

The postholder will be required to work Monday to Friday, 37.5 hours per week.

There may be opportunities for the postholder to progress their career to a Senior Customer Support Advisor or to look at specialist operational roles or a role in account management.

The Company’s policy on blended working currently requires the postholder to work a minimum of 2 days per week in the office and this policy may be reviewed from time to time.

The Company

Hellios is a leading supplier information and risk management company operating in the financial services and defence industry. Established with the primary objective to benefit major blue-chip companies and their suppliers. Hellios provides a single streamlined approach by sharing data across an industry community in areas including modern slavery, cyber security and GDPR.

Since its inception as a startup in 2012, Hellios has experienced rapid growth, expanding to over 90 employees and establishing offices across the UK, The Netherlands, Spain, and Ireland. The Company is continuing to grow quickly, and a key part of this role is to prepare the Company for further growth.

At Hellios, we are guided by an ethos centred on delivering unparalleled service quality and innovative technology. Our commitment rests upon nurturing enduring, sustainable relationships with both our buyer and supplier clientele. To delve deeper into Hellios' core values shaping the culture embraced by our team, partners, and our customer-centric approach, please visit our website at Hellios.com.

Job Types: Full-time, Permanent

Pay: £26,250.00-£27,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Oxford OX2 9PH: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Oxford OX2 9PH (preferred)

Work Location: Hybrid remote in Oxford OX2 9PH

Quick apply

Refine Your Search

customer experience advisor jobs in oxford, eng

Customer Support Advisor

Customer Sales Advisor

Customer Service Advisor

Membership Sales Advisor

Service Advisor

Customer Service Advisor

Customer Service Advisor

Automotive Service Advisor

Audi Service Advisor

Part Time Sales Advisor - Oxford

PRADA Client Advisor, Bicester

Early Careers Lead

Dispenser

Sales Advisor/ Retailer Advisor

Customer Experience Manager - Prestige and Specialist Vehicles

Customer Service Advisor

Sales Advisor

Sales Advisor

Service Advisor

Sales Advisor

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