Direct support program Work, Jobs in Oxford, Eng (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
12h
Program Manager
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Work from home
Quick apply
Next Step Education Worker
Meadowbrook College —Oxford
- £34,434 - £37,280 a year
- Childcare
- Working with children
- Travel
3d
(Fixed-Term) Manufacturing Associate, Drug Substance - Shift Position
Moderna, Inc. —Oxford
- Overtime
- Bachelor's degree
- No degree
- Organisational skills
- Annual leave
Escalation Resolution Associate
Tripadvisor —Oxford
- 8 hour shift
- Hybrid work
- Customer service
- English
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
(Fixed Term) Laboratory Technician, Clinical Biomarker Laboratory, Immunoassay
Moderna, Inc. —Oxford
- Overtime
- Microsoft Powerpoint
- Laboratory experience
- Master's degree
- Annual leave
Crematorium Assistant
WesterleighGroup —Aylesbury
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
(Fixed-Term) Manufacturing Associate II - Shift Position
Moderna, Inc. —Oxford
- 12 hour shift
- Bachelor's degree
- No degree
- Organisational skills
- Annual leave
Senior Research Associate, Bioanalytical & Molecular Assays
Moderna, Inc. —Oxford
- Full-time
- Data analysis skills
- Bachelor's degree
- Annual leave
Program Manager - UK
MDA Space —Didcot
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Life insurance
Sr. Warehouse & Facilities Technician
Replimune —Abingdon
- Full-time
- Oracle
- Maintenance
- HVAC
Quick apply
Senior Research Associate, Bioanalytical & Molecular Assays - Ligand Binding Assays
Moderna, Inc. —Oxford
- Full-time
- Data analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
Fixed Term Manufacturing Associate II
Moderna, Inc. —Oxford
- Full-time
- Bachelor's degree
- No degree
- Organisational skills
- Annual leave
Training & Development Officer
Banana Moon Day Nurseries —Banbury
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Teaching
- Annual leave
- Employee discount
Quick apply
11d
Community Fundraising Manager
RABI —Oxford
- £39,000 - £43,000 a year
- Full-time
- Project management
- Organisational skills
- Communication skills
- Employee assistance programme
Operation Booking Administrator SA Department
Hook Norton Veterinary Group —Hook Norton
- Up to £15.50 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Senior Program Manager
ASSA ABLOY —Reading
- Part-time
- Spanish
- Computer Science
- PMP
- Annual leave
Account Manager
Equans —Oxford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Program Manager - UK
MDA —Didcot
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Life insurance

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Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year
12 hours ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
Sage
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Typing
Phone etiquette
Communication skills

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

direct support program jobs in oxford, eng

Service Support

Program Manager

Next Step Education Worker

(Fixed-Term) Manufacturing Associate, Drug Substance - Shift Position

Escalation Resolution Associate

(Fixed Term) Laboratory Technician, Clinical Biomarker Laboratory, Immunoassay

Crematorium Assistant

Associate Engineer, GxP IT Support

(Fixed-Term) Manufacturing Associate II - Shift Position

Senior Research Associate, Bioanalytical & Molecular Assays

Program Manager - UK

Sr. Warehouse & Facilities Technician

Senior Research Associate, Bioanalytical & Molecular Assays - Ligand Binding Assays

Fixed Term Manufacturing Associate II

Training & Development Officer

Community Fundraising Manager

Operation Booking Administrator SA Department

Senior Program Manager

Account Manager

Program Manager - UK

I want to receive the latest job alerts for direct support program in oxford, eng

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