Director of customer experience Work, Jobs in Oxford, Eng (with Salaries)

Account Director Oxford
BidvestNoonan —Oxford
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
Quick apply
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Programme Administrator – Executive Programmes
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Hybrid work
- English
- Administrative experience
- Organisational skills
- Annual leave
17h
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Office Administrator - UK
Caristo Diagnostics —Oxford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Life insurance
Quick apply
Client Engagement and Delivery Manager (FTC)
Saïd Business School —Oxford
- £39,424 - £47,779 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- School
4d
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
8d
Regional Director - South East
Thomas Franks Ltd —Hook Norton
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Property Operations Manager
SouthOxfordshireAndVale —Abingdon
- £76,915 - £83,490 a year
- Team management
- Contracts
- Flexible schedule
Quick apply
Account Manager
Safetykleen —Oxford
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Director, Corporate Business Development (Infectious Disease)
Oxford Nanopore Technologies —Oxford
- Full-time
- Negotiation
Director of Customer Engagement and Operations, EMEA
IPCI —High Wycombe
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Local Study Associate Director
IQVIA —Reading
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
- Work from home
Senior Campaign Manager
Oxford Nanopore Technologies —Oxford
- Full-time
- Marketing
- No degree
- Communication skills
Marketing and Operations Executive
ELITESTORM UK LIMITED —Oxford
- £37,000 - £43,000 a year
- Full-time
- Marketing
- English
- No degree
Quick apply
Head of Partnerships & Grants
iCOMAT —Swindon
- Remote
- Research
- Business development
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
11d
Senior HR Advisor
Gap HR Services Ltd —Goring
- £40,000 - £55,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Human resources
- Free parking
- Work from home
Quick apply

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director of customer experience jobs near oxford, eng

Account Director Oxford

BidvestNoonan -
Oxford

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Job details

Permanent | Full-time
£60,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
Contract management
Driving Licence
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Management accounts preparation
Microsoft Office Suite
Cost control
Team management
Partnership building
Customer relationship management
Relationship management
Contracts
Management reporting

Full job description

About The Role

As our Account Director, you'll play an integral part of the team focusing being the operational lead on a national contract.

You'll manage a team of Regional and store based Soft Service Managers and related colleagues.

The contract is a soft service contract providing cleaning, landscaping, winter services and pest services. You will have commercial responsibility for the retention of the contract, organic growth of business whilst reporting on and providing an accurate account on the P&L on a monthly basis.

Key responsibility will be the retention and building upon existing relationships to expand business further and be responsible for compliance and safety of the contract and related colleagues and customers.

Deliverable SLA’s and KPIs are key to driving the contract and ensuring a quality service is provided at all times.

Key Responsibilities

Responsible for the delivery of the contract services at our clients contracts as detailed and agreed within the scope of contract between our Client and Bidvest Noonan.
Will be responsible for the development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the agreed contract with the Client.
Responsible for the standards of service delivery in line with the SLA as agreed with the client whilst providing across client sites by advising on SLAs, KPIs, objectives and projects.
Maintain and expand relationships with strategically important customers / build long term mutually beneficial partnerships with Key Customers
Escalation of any issues arising on the contract to the Director of Operations.
Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
Be responsible for the Profit and Loss balance sheet for all aspects of the contract. All additional income, expenditure and unaccounted costs are to be controlled and reported on a monthly basis.
Preparation and delivery of monthly and quarterly client review presentations.
Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
Coordinate the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
Complete strategic customer account plans that meet company standards.
Drive innovative and scalable service solutions.
Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
Provide support to the Director of Operations by advising on relationship issues and focuses needed from the team.
Identify issues or risks that will impact the contracts.
Action any changes or restructures required in line with legislation and Company procedures, ensure commercial accountants are fully aware of any monetary changes.
Ensure all contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.
Ensure all site files are compliant. Drive action plans and resolutions arising from SHEQ team audits, closing out any PIP's in a timely manner supporting Direct reports
Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.

Qualifications and Experience required

Do you hold a valid driver’s license?
Do you have a Level 5 Management certificate or equivalent (or willing to work towards)?
Do you have advanced Microsoft Office Skills, including PowerPoint, Excel, Word, and Outlook?
Are you able to work flexibly in line with customer requirements?
Are you able to attend sites per all shift types on ad hoc basis to engage with ‘out of hours’ colleagues?
Can you travel nationwide throughout UK & Ireland?

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

director of customer experience jobs in oxford, eng

Account Director Oxford

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Programme Administrator – Executive Programmes

Customer Success Business Unit Director

Office Administrator - UK

Client Engagement and Delivery Manager (FTC)

Head/Director TAM Transformation & Services, Airports

Study Engagement and Advice Manager

Regional Director - South East

Property Operations Manager

Account Manager

Director, Corporate Business Development (Infectious Disease)

Director of Customer Engagement and Operations, EMEA

Insights Manager

Local Study Associate Director

Senior Campaign Manager

Marketing and Operations Executive

Head of Partnerships & Grants

Sr Director, Drug Development Lead

Senior HR Advisor

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