The opportunity:
This role is ideal for individuals looking to begin a career in networking and field engineering through an apprenticeship pathway. You will gain valuable hands-on experience, structured training, and development opportunities whilst delivering excellent support to Wifinity customers onsite and learning from experienced engineers.
This a 2-year NVQ Level 4 Network Engineer apprenticeship that offers an excellent introduction to the fundamentals of field engineering and networking, with hands-on exposure to how large networks infrastructure is built, maintained, and managed. Designed as a development opportunity, the role provides structured learning, practical experience, and a clear pathway for progression within Wifinity’s Field Engineering team.
About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
Key areas of focus:
As part of the Field Engineering team, you will represent Wifinity professionally while supporting customers professionally and positively to help achieve high levels of satisfaction, building working relationships along the way. Ensuring issues are followed through to resolution.
Key responsibilities will include the following, but are not limited to:
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Assist with troubleshooting network and client device issues onsite, both technical and physical.
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Work alongside Customer Service and Technical Support teams to help diagnose and resolve reported issues.
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Support scheduled network maintenance activities as well as assisting with live break-fix and maintenance faults in the field.
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Help maintain technical excellence across our networks to deliver an outstanding end-user experience.
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Provide onsite support to the compliance team and assist with remedial works to meet network installation standards.
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Support the installation of network hardware on new site deployments in line with low-level design documentation.
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Learn and follow health, safety, and operational procedures while working in the field and contribute to achieving team targets and supporting wider business objectives.
About You:
You are enthusiastic, proactive, and eager to learn new skills quickly. You enjoy problem-solving, working with technology, and interacting with customers. You are adaptable, motivated, and willing to develop within a field-based engineering role.
We are looking for someone who:
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Holds a full UK driving licence.
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Is willing to travel, and occasionally stay overnight across the UK to meet business needs.
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Is self-motivated and willing to learn and is comfortable working at heights where required.
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Has good written and verbal communication skills, holds Basic computer literacy, is adaptable, and works well as part of a team.
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Can remain calm under pressure and work independently when required.
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Has good customer-facing and interpersonal skills, coupled with an interest in Wi-Fi, networking, and technology.
Beneficial to have, but not essential
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Previous exposure to networking or IT-related studies
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Experience within an ISP or similar technical industry.
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Networking qualifications or relevant coursework.
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact [email protected] for assistance.
