Information technology jobs Work, Jobs in Oxford, Eng (with Salaries)

Service Desk Analyst
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Analysis skills
- University
- Annual leave
3d
IT & AV Support Assistant
University of Oxford TSS —Oxford
- £14.98 - £16.92 an hour
- Temporary
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
10d
IT Support Officer
University of Oxford —Oxford
- £32,108 - £40,514 a year
- Full-time
- Windows
- Continuous improvement
- IT
- Annual leave
7d
IT Support Officer
University of Oxford TSS —Headington
- £18.80 an hour
- Temporary
- Windows
- Microsoft Office
- Analysis skills
- Annual leave
14d
IT Officer
University of Oxford TSS —Oxford
- £18.80 an hour
- Temporary
- Customer service
- Windows
- University
- Annual leave
7d
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £26,000 - £27,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
7d
Apprentice IT Support Officer
University of Oxford —Oxford
- £26,686 a year
- University
- IT
- Annual leave
Associate Director - IT and Digital Transformation
Principal Medical —Bicester
- £90,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
IT Infrastructure Engineer
Siemens Healthineers —Oxford
- Full-time
- Project management
- Continuous improvement
- Scripting
IT Technician
Burford Secondary School —Burford
- £29,064 - £31,022 a year
- Part-time
- SharePoint
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
People and Systems Administrator (Part Time)
Affinity Trust —Thame
- £15,578.47 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
6d
IT Support Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Azure
- Customer service
- Windows
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
Head of IT
Rebellion —Oxford
- Full-time
- Hybrid work
- Management
- IT
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Technical Support & Calibration Technician (Office-Based and Part-time)
Natus Sensory —Bicester
- Part-time
- Microsoft Excel
- Communication skills
- Flexible schedule
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay

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Service Desk Analyst

University of Oxford -
Oxford

Apply Now

Job details

Fixed term contract
£32,108 - £37,338 a year
3 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension

Qualifications

Operating systems
Customer service
Analysis skills
Mac OS
Customer support
Communication skills

Full job description

An exciting opportunity has arisen for a Service Desk Analyst to join us on a 6-month fixed term basis

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.

One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.

A commitment to hybrid and flexible working to suit your lifestyle.

An excellent contributory pension scheme.

Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.

Access to a vibrant community through our social, cultural, and sports clubs.

Responsibilities

Customer Advocacy: Act as customer champions by serving as role models for exceptional customer service, driving issues to resolution, and managing requests and exceptions promptly. Set clear customer expectations by building trust, gaining confidence, and fostering rapport.

Team Contribution: Make positive contributions to the team through active participation in meetings, demonstrating initiative, completing assigned tasks, and sharing ideas for improvement.

Customer Satisfaction: Maintain and enhance customer satisfaction throughout service desk interactions by acting respectfully, courteously, and positively at all times.

Collaboration and Development: Work collaboratively with colleagues to deliver and continually improve services while maintaining up-to-date knowledge and skills.

Customer Support: Provide accurate advice and support to customers via telephone or online, ensuring all interactions are thoroughly documented for future reference. Investigate IT issues, resolve incidents, and address complex questions in audience-appropriate language by researching and interpreting procedures.

Process Adherence and Improvement: Follow service desk processes and procedures, proactively

identifying inconsistencies or opportunities for improvement.

Knowledge Sharing: Contribute to user-facing and technical knowledge articles, meeting departmental expectations for clarity and utility.

Adaptability and Compliance: Stay informed about service changes and adhere to IT services protocols in a dynamic environment. Remain familiar with key ITSM practices, university standards, and regulations, escalating any infringements per organisational guidelines.

Selection criteria

Essential selection criteria

1. Technical Proficiency

a. Knowledge of operating systems (e.g., Windows, macOS) and common software applications.

b. Strong aptitude for quickly mastering new technologies

2. Customer Service Skills

a. Proven ability to provide exceptional customer service in a professional manner.

b. Skilled at building rapport and resolving complex issues for customers with diverse technical

expertise.

3. Problem-Solving Abilities

a. Strong analytical skills to diagnose and resolve complex issues effectively.

b. Ability to prioritise and manage multiple tasks in a fast-paced environment.

4. Communication

a. Clear and concise written and verbal communication, including documenting issues and solutions.

b. Ability to explain technical concepts in layman’s terms.

For full selection criteria please see attached job description

Application Process

To apply, please upload:

A covering letter/supporting statement

Your CV

The details of two referees

The closing date for applications is 12 noon on 06/07/2026

Interviews will take place on and will be held face to face from the w/c 13th of July

Apply Now

Refine Your Search

information technology jobs jobs in oxford, eng

Service Desk Analyst

IT & AV Support Assistant

IT Support Officer

IT Support Officer

IT Officer

Junior IT Technician

Apprentice IT Support Officer

Associate Director - IT and Digital Transformation

IT Infrastructure Engineer

IT Technician

Associate Engineer, GxP IT Support

IT Support Engineer - Fixed Term

People and Systems Administrator (Part Time)

IT Support Engineer

IT End-User Support Specialist

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Head of IT

Technical Support & Calibration Technician (Office-Based and Part-time)

IT Support Engineer (6-month contract)

Technical Support Specialist

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