Manager complaints Work, Jobs in Oxford, Eng (with Salaries)

Casework Manager - Complaints
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
8d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Senior Complaints & PALS Officer
Oxford Health NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
1d
Senior Administration Officer - Pre-Release Team (South Central)
HM Prison & Probation Service —Bicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Quality Improvement Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £41,771 - £45,091 a year
- Part-time
- Continuous improvement
- Contracts
- Annual leave
- Employee assistance programme
Supplier Manager
Thames Water Utilites —Didcot
- £40,000 - £42,000 a year
- Full-time
- Continuous improvement
- Communication skills
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Administration Team Leader
FedBucks Ltd —Princes Risborough
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Responsible Individual (Consultant)
Delphi Care Solutions —Oxford
- Monday to Friday
- Hybrid work
Quick apply
Deputy Manager
Peverel Court Care —Aylesbury
- Full-time
- Continuous improvement
- Mentoring
- Training & development
- Free parking
Quick apply
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Regional Delivery Manager
Evri —Swindon
- £44,500 - £50,000 a year
- Full-time
- Negotiation
Night Supervisor
AccorHotel —Oxford
- £27 - £28 a year
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
Quick apply
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Manager coffee shop
Il Botanico Oxford —Oxford
- £33,000 - £35,000 a year
- Weekend availability
- Sales
- Restaurant management
- English
- Store discount
- Annual leave
Quick apply
Registered Manager
GoodOaks Homecare —Oxford
- £38,000 - £44,000 a year
- Business development
- Organisational skills
- Leadership
Quick apply
Registered Manager
Baraca Children’s Home —Oxford
- £55,000 - £60,000 a year
- Full-time
- Management
- In-person
- Care plans
Quick apply
4d
Assistant Spa Manager - Soho Farmhouse
Soho House & Co. —Oxford
- Computer literacy
- English
- Hotel
- Employee discount
Quick apply
Veterinary Hospital Manager
DNAVetcare —Oxford
- £44,000 a year
- Hospital
- Continuous improvement
- In-person
12d
Reception / Duty Manager
The Roseate Reading —Reading
- Full-time
- Hotel
- Supervising experience
- Team management
- Employee assistance programme
Quick apply
13d

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Casework Manager - Complaints

University of Oxford -
Oxford

Apply Now

Job details

£39,424 - £47,779 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Stakeholder liaison
Complaint handling
Post-secondary education experience
Organisational skills
Communication skills

Full job description

Casework Manager (Student Complaints)

Proctors’ Office, University Offices, Wellington Square, Oxford, OX1 2JD

Grade 7: £39,424 - £47,779 p.a.

The Proctors’ Office is seeking an experienced caseworker who will be responsible for the efficient and fair handling of individual student academic casework, principally student complaints. Working as part of a team you will manage your own portfolio of casework, undertaking investigations against the relevant University procedures, statutes and regulations. You will identify solutions, write briefings for the Proctors and draft outcome letters detailing the conclusions of the investigation. You will liaise with students and colleagues across the collegiate University as well as external contacts and members of the public.

The Proctors’ Office is an impartial and discrete team within the University which carries out work in support of decisions made by the Proctors and Assessor. The Casework Management team manages procedures and a busy caseload of complaints, appeals, and student conduct matters. They are pivotal in supporting colleagues across the University to deal with issues proactively and identify relevant learning points for the University to enhance its provision and service delivery.

The appointment is offered on a permanent basis. Hybrid working arrangements will be considered.

About you

To be successful in this role you will have:

strong organisational skills and be able to work systematically and to a high level of accuracy;
proven ability to prioritise and manage a varied workload in an efficient manner;
the ability to demonstrate tact, discretion and judgement in the handling of sensitive and confidential matters;
excellent analytical, written and verbal communication skills and demonstrable experience of working independently;
experience of casework within higher education would be an advantage.

What we offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

An excellent contributory pension scheme
38 days annual leave
A comprehensive range of childcare services
Family leave schemes
Cycle loan scheme
Discounted bus travel and Season Ticket travel loans
Membership to a variety of social and sports clubs

Next steps and additional Information

More information on the role and the full selection criteria can be found in the Job Description.

Applications for this vacancy are to be made online. You will be required to upload a CV and supporting statement as part of your application. The supporting statement must explain how you meet the selection criteria for the post using examples of your skills and experience.

The closing date for applications is 12.00 noon on 10 September 2026. Interviews are expected to take place during week commencing 21 September 2026 and will be in person.

Apply Now

Refine Your Search

manager complaints jobs in oxford, eng

Casework Manager - Complaints

Service Business Operations Manager

Senior Complaints & PALS Officer

Senior Administration Officer - Pre-Release Team (South Central)

Quality Improvement Officer

Supplier Manager

Senior Customer Relationship Administrator

Administration Team Leader

Responsible Individual (Consultant)

Deputy Manager

Customer Service Advisor

Regional Delivery Manager

Night Supervisor

Customer Relations Specialist

Manager coffee shop

Registered Manager

Registered Manager

Assistant Spa Manager - Soho Farmhouse

Veterinary Hospital Manager

Reception / Duty Manager

I want to receive the latest job alerts for manager complaints in oxford, eng

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