16-20 hours per week (job share between two candidates) or
37.5 hours per week (full-time)
Mon-Friday, variation of early and late 8-hour shifts with 30 minutes for lunch- 08:45am-3:45pm or 10:30am-6:30pm.
Our GP Practice is based at Northgate Health Centre with a list size of circa 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.
We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and a Clinical Pharmacist.
Key responsibilities
The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
1. Greeting and Welcoming Patients:
Provide a friendly, professional first point of contact for patients, visitors, and staff.
2. Managing Appointments:
Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.
3. Handling Patient Queries:
Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery’s services, policies, and procedures.
4. Patient Registration and Data Entry
Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system. Ensure patient confidentiality and comply with data protection regulations (e.g., GDPR).
5. Maintaining Office Organisation:
Ensure the reception area is tidy and welcoming.
6. Supporting the Clinical Team:
Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.
Respond to urgent medical situations, such as notifying medical staff when necessary.
- Maintaining a Calm and Professional Demeanour:
Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.
Essential criteria:
· Experience in administration or a reception role (12 months) in a healthcare setting.
· Enthusiastic team player with a keen eye for detail.
· A highly organised individual who can manage daily tasks.
· A passion for providing exceptional patient support.
· Ability to time-keep efficiently & meet SLAs as required.
· Excellent communication skills (written and oral).
· Flexible, cooperative & polite.
Desirable criteria:
· Experience of handling deductions & patient registrations.
· Familiarity with providing administrative support to clinical professionals.
· Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.
Benefits
NHS Pensions scheme
Cycle to Work scheme
Fantastic central location
5 weeks holiday entitlement (pro rota for part-time employees) + Bank holidays
Inclusive and supportive culture, staff celebrations
Rate of pay
£14.06 per hour
Oxford Living Wage
Employer details
Northgate Health Centre
15 Market St, Oxford OX1 3EF
https://www.northgatehealthcentre.co.uk/
Pay: £14.06 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Sick pay
Work Location: In person
