Senior operations engineer Work, Jobs in Oxford, Eng (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
4d
Chief Engineer
Estelle Manor —Witney
- £3,000 - £51,500 a year
- Full-time
- Hospitality
- Management
- Maintenance
- Employee discount
Quick apply
Senior Systems Engineer – Optical Ground Systems
Archangel Lightworks —Oxford
- Full-time
- Azure
- DevOps
- Engineering
Quick apply
Senior Analyst
Abbott Laboratories —Abingdon
- Full-time
- Laboratory experience
Operations Manager UK
Electrogenos —Oxford
- Engineering
- Master's degree
Quick apply
Traffic Management Manager
Egis —Milton Common
- £90,000 - £140,000 a year
- Hybrid work
- Communication skills
3d
Senior RAMS Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Analysis skills
Senior Systems Engineer
Open Cosmos —Didcot
- Hybrid work
- English
Plant Manager
J Mould (Reading) —Reading
- £60,000 - £70,000 a year
- Full-time
- Maintenance
- Organisational skills
- Construction
- Health & wellbeing programme
Quick apply
2d
Senior Supplier Assurance Engineer
OrganOx —Oxford
- Full-time
- Engineering
- Bachelor's degree
- Travel
Quick apply
13d
Senior Project Engineer - Water Industry
Tetra Tech —Abingdon
- Hybrid work
- Engineering
- Travel
Senior Instrumentation Engineer - Magnetics Diagnostics
Tokamak Energy —Abingdon
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- Doctoral degree
Quick apply
10d
Senior Systems Engineer
Assystem —Culham
Senior Software Engineer
VoCoVo —Chipping Norton
- £70,000 - £78,000 a year
- Remote
- Azure
- SQL
- JavaScript
- Employee assistance programme
- Sick pay
Health and Safety Manager
Science and Technology Facilities Council —Didcot
- £52,907 a year
- Weekend availability
- Engineering
- Presentation skills
- Travel
- Free parking
- Employee discount
10d
Senior Production Quality Engineer
Oxford Nanopore Technologies —Oxford
- Full-time
- Engineering
3d
Senior RF Engineer
MDA Space and Robotics Ltd —Didcot
- Hybrid work
- Employee assistance programme
- Life insurance
Financial Modeller
HydraB —Oxford
- Full-time
- Hybrid work
- Microsoft Excel
- Python
- Employee assistance programme
- Employee discount
Quick apply
Senior Systems Engineer
Gigaclear —Abingdon
- £58,000 - £65,000 a year
- Full-time
- Linux
- Employee assistance programme
Quick apply
Senior Manufacturing Technician
Infinitesima —Abingdon
- £35,000 - £46,000 a year
- Monday to Friday
- Hybrid work
- English
- Annual leave
Quick apply

I want to receive the latest job alerts for senior operations engineer in oxford, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior operations engineer jobs near oxford, eng

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
4 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior operations engineer jobs in oxford, eng

Service Delivery Manager

Chief Engineer

Senior Systems Engineer – Optical Ground Systems

Senior Analyst

Operations Manager UK

Traffic Management Manager

Senior RAMS Engineer

Senior Systems Engineer

Plant Manager

Senior Supplier Assurance Engineer

Senior Project Engineer - Water Industry

Senior Instrumentation Engineer - Magnetics Diagnostics

Senior Systems Engineer

Senior Software Engineer

Health and Safety Manager

Senior Production Quality Engineer

Senior RF Engineer

Financial Modeller

Senior Systems Engineer

Senior Manufacturing Technician

I want to receive the latest job alerts for senior operations engineer in oxford, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected