1st line support Work, Jobs in Oxford, Oxf (with Salaries)

Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
Procurement Officer
UK Research and Innovation —Didcot
- £37,841 a year
- Full-time
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
11d
People Operations Generalist (Hybrid, Oxford UK)
Deciphex —Oxford
- Full-time
- Hybrid work
- IT
- Business
Quick apply
Graduate Teaching Assistant in Computer Science
University of Reading —Reading
- £36,636 a year
- Part-time
- Doctoral degree
- Computer Science
- No experience needed
9d
Club Physio
Oxford Quins RFC —Oxford
- £700 - £900 a month
- Part-time
- Bachelor's degree
- Patient care
- In-person
Quick apply
6d
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
11d
Cover Supervisor
GLF Schools —Didcot
- £19,417 - £25,001 a year
- Temporary
- Classroom experience
- School
- Teaching
11d
Junior Product Development Scientist
pladis —High Wycombe
- Full-time
- Employee assistance programme
- Employee discount
Teaching Assistant and MDSA
Grange Infants' School —Swindon
- £32,916 - £45,352 a year
- Part-time
- School
- Employee assistance programme
- Employee discount
9d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
Manager Economic Crime Innovation – Fraud
Nationwide Building Society —Swindon
- From £55,000 a year
- Full-time
- Analysis skills
- Financial services
- Communication skills
5d
Prisoner Escort and Driver
Serco Plc —Buckingham
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Senior IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Microsoft Outlook
- English
- Windows
4d
Lecturer in Dietetics
University of Reading —Reading
- £47,389 - £58,225 a year
- Part-time
9d
IT Support Technician
Haas F1 Team —Banbury
- Weekend availability
- Microsoft Outlook
- Windows
- No degree
Quick apply
10d
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply
Salaried GP
Archvale —Reading
- £60,000 - £61,000 a year
- Annual leave
Quick apply
6d
Class Teacher
Grange Infants' School —Swindon
- £32,916 - £45,352 a year
- School
- Employee assistance programme
- Employee discount
9d

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Service Desk Analyst

Blue Cross
Burford

Quick apply

Job details

Permanent
£24,000 - £26,000 a year
2 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

ITIL Certification
Driving Licence
Customer service
Windows
Microsoft Office
Driving
IT support
IP networking
Communication skills
Active Directory

Full job description

Description

Contract: Permanent, full time

Salary: £24,000 - £26,000 per annum

Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office)

Closing date: Sunday 28 June 2026

Interview date: 7 & 8 July 2026

Do you enjoy solving problems, helping people and making technology actually work the way it should? If so, this could be the role for you!

We’re looking for an IT Service Desk Analyst to join our Information Services team, where you’ll be one of the friendly, knowledgeable faces of IT across the organisation supporting over 1,000 colleagues across 70 locations. This is a key role supporting colleagues across Blue Cross, ensuring they have the technology and support they need to deliver our vital work.

More about the role

You will provide responsive and effective first and second-line IT support both remotely and face to face, supporting over 1000 users across multiple locations. You will also be involved in installing and maintaining IT equipment, supporting system access, and contributing to projects and continuous improvement activity.

This role is based at our Burford site, with hybrid working in place and a minimum of two days per week in the office. A full UK driving licence is essential, as you will be required to travel to other Blue Cross sites and use fleet vehicles when needed.

What you will be doing

Acting as the first point of contact for IT incidents and service requests
Logging, triaging and resolving issues through the service desk system
Delivering high first contact resolution wherever possible
Escalating issues to the appropriate teams where required
Supporting users remotely, desk side and across multiple sites
Installing, configuring and maintaining IT equipment and software
Maintaining accurate records, procedures and asset information
Supporting system access management in line with policies
Contributing to service improvements and project deployments
Liaising with third party suppliers and internal teams

About you

You will be a highly customer focused individual who takes pride in delivering a professional and supportive service. You will have strong communication skills and be confident working with colleagues at all levels, whether remotely or face to face. With a proactive approach, you will be motivated to resolve issues quickly and effectively while maintaining a positive user experience.

You will be comfortable working both independently and as part of a team, able to manage pressure and prioritise your workload. You will have strong problem-solving skills, with the ability to accurately diagnose and resolve issues or escalate where appropriate. You will also be adaptable, willing to travel to sites, and keen to develop your knowledge as technology evolves.

Essential qualifications, skills, and experience

Good level of customer service skills.
Proven capability in writing clearly, concisely, and professionally for liaising with end-users and compiling technical documentation and instructions.
Demonstrable experience of 1st and 2nd line IT support.
Good support knowledge of Windows 10.
Good support knowledge of Microsoft Office M365.
Experience of administering Active Directory Users and Computers.
Experience of IP networking.
A full driving licence, with the ability to travel to remote sites.
The ability to demonstrate, understanding and apply our Blue Cross values.

Desirable qualifications, skills, and experience

Knowledge of working with Apple MacBook
Experience managing Daktela telephone solutions
ITIL V3 or V4 Foundation Certificate

How to apply

To apply for this role, please submit your application through our careers site and answer the application questions, demonstrating how you meet the essential criteria.

We reserve the right to close this vacancy early should we receive a high volume of applications.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page

Quick apply

Refine Your Search

1st line support jobs in oxford, oxf

Service Desk Analyst

Network Operations Centre (NOC) Engineer

Procurement Officer

People Operations Generalist (Hybrid, Oxford UK)

Graduate Teaching Assistant in Computer Science

Club Physio

IT Support Technician (SETSU) (SEROCU)

Cover Supervisor

Junior Product Development Scientist

Teaching Assistant and MDSA

IT Support Engineer - Fixed Term

Manager Economic Crime Innovation – Fraud

Prisoner Escort and Driver

Tech Support Analyst

Senior IT Service Desk Analyst

Lecturer in Dietetics

IT Support Technician

IT Support Engineer (6-month contract)

Salaried GP

Class Teacher

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