Customer experience advisor Work, Jobs in Oxford, Oxf (with Salaries)

Customer Service Advisor
M&M Waste Solutions —Witney
- £28,390 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
- Employee assistance programme
Quick apply
5d
Tesco Travel Money Advisor
Travelex —Oxford
- £13.50 an hour
- Overtime
- Employee discount
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
2h
Resident Experience Advisor - Part Time
iQ Student Accomodation —Oxford
- £13,750 - £27,500 a year
- Part-time
- Hotel
- Front desk
- Annual leave
Senior Customer Service Advisor
Barclays —Oxford
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
5d
Employment Advisor
OXFORDSHIRE COUNTY COUNCIL —Summertown
- £34,434 - £37,280 a year
- Part-time
- Experience working with individuals with disabilities
- Travel
- Employee assistance programme
- Employee discount
Customer Services Advisor (Bank)
Nuffield Health —Oxford
- £13.10 an hour
- Part-time
- Computer literacy
- Organisational skills
- Computer skills
Customer Advisor (Oxford)
Neal's Yard Remedies —Oxford
- £13.85 an hour
- Part-time
- Customer service
9d
Customer Service Advisor
Network Plus —Kidlington
- £27,000 - £28,000 a year
- Full-time
- Computer literacy
- Computer skills
Quick apply
Seasonal Customer Service Advisor
Whittard of Chelsea —Abingdon
- £12.71 an hour
- Overtime
- Computer literacy
- Data entry
- Organisational skills
- Store discount
- Employee discount
Quick apply
7d
Customer Support Advisor
Guardsman Industries —Abingdon
- £24,358.62 - £24,788.48 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Boots Beauty Specialist (Multi Category)
Boots —Oxford
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Customer Service Advisor - Part-Time Evening/Weekends
ZPos —Swindon
- £13.33 an hour
- Overtime
- Computer literacy
- Writing skills
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Advisor
Boots —Abingdon
- £13.02 - £15.10 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
Customer Sales Advisor
Clifton Trade Bathrooms —Oxford
- £27,248 - £28,059 a year
- Full-time
- Customer service
- Organisational skills
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
7h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
Quick apply
Sales Advisor
The Perfume Shop —Oxford
- £8.81 - £13.04 an hour
- Customer service
- Employee discount
5d
Customer Service Advisor
Northgate Vehicle Hire —Banbury
- £28,734 a year
- Employee discount
Quick apply
Customer Service Team Leader
PublicaGroup —Witney
- £35,828 - £39,998 a year
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Service Advisor
Thame Cars —Thame
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Mechanical knowledge
- Employee discount
Quick apply
14d

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Customer Service Advisor

M&M Waste Solutions
Witney

Quick apply

Job details

Permanent | Full-time
£28,390 a year
5 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Computer literacy
Internal department liaison
Microsoft Office Suite
Complaint handling
Data entry
Customer interaction
Phone etiquette
Office experience

Full job description

Location: Cassington - Materials Recovery Facility

Reporting to: Customer Service Team Leader

About the Company: With over 50 years of experience, M&M Waste Solutions is a trusted, family-run business delivering high-quality, hassle-free waste services across Oxfordshire. As we continue to grow, we are investing in our people, driving a greener future, and looking for motivated individuals to join us on the journey.

Purpose of the Role: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.

The role requires a dynamic, self-motivated and goal-oriented individual who takes ownership of their workload.

Key Responsibilities:

· Handling customer enquiries via phone and email.

· Managing customer requests, queries and complaints.

· Providing clear and confident responses to customers.

· Working closely with internal teams and departments to resolve issues.

· Maintaining accurate records and communication.

· Managing order processing, payments, documentation and ensuring compliance with relevant regulations.

· Work towards agreed individual and team objectives and service standards.

· Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).

Essential requirements

Minimum 1 year experience in a customer service role.
Experience in at least one of the following: Office-based customer service environment./ Call centre or high-volume phone-based role. / Customer-facing role involving regular phone and email communication.
Experience handling customer queries, complaints, or service issues.
Confident using the telephone as a main communication tool.
Basic computer literacy (Outlook and Microsoft Office).
Someone reliable, proactive and able to work independently.

Desirable

· Experience using a CRM system.

· Industry knowledge (waste / logistics or similar).

· Knowledge of Oxfordshire area.

· Experience working in an office-based environment.

· Full driving licence

What will make you successful

· You are dynamic and proactive, responding positively to changing priorities and taking action without needing constant direction.

· You are self-motivated, taking ownership of their workload and following tasks through to completion.

· You are goal-oriented, maintaining focus on customer service standards, targets and expected outcomes.

· You are data-driven, using accurate information and records.

· You are a strong team player, communicating effectively, supporting colleagues and working collaboratively across departments.

· You are confident dealing with customers, including challenging situations.

· Solves problems rather than simply passing them on.

· Stays organised and maintains strong attention to detail while handling multiple tasks.

· Learns new systems and processes quickly and adapts positively to change.

Work Environment:

· Office based at Cassington MRF

· Working hours: Monday to Friday 07.30 to 16.30 plus one Saturday per month (on a rota basis) 07.00 to 12.00

· PPE requirements in operational areas

Salary: £28,390 per annum

Benefits:

- Generous holiday entitlement 24 days + Bank Holidays

- Company pension scheme

- Employee Assistance Programme

- Full PPE & uniform supplied

- Cycle to work scheme

- Free flu jabs

- On-site parking

Pay: £28,390.00 per year

Application question(s):

Do you have experience handling a high volume of customer calls and accurately logging information into a CRM or computer system?
Do you have at least 1 year of experience in a customer service role involving regular telephone and email communication?
This role is office-based in Cassington, Monday to Friday 07:30–16:30, plus one Saturday per month (07:00–12:00). Are you able to reliably work these hours?

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in oxford, oxf

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