Digital analyst Work, Jobs in Oxford, Oxf (with Salaries)

Service Analyst
Oxford University Press —Oxford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
2d
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
2d
Associate Engineer, GxP IT Support
Moderna, Inc. —Oxford
- Full-time
- Oracle
- Microsoft Outlook
- Computer Science
- Annual leave
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
SAP System Analyst
Siemens Healthineers —Oxford
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
6d
Business Analyst - CRM
Blue Cross —Burford
- £36,500 - £42,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
8d
Pensions Administration - Continuous Improvement Analyst
XPS Pensions Group —Reading
- Full-time
- Remote
- Presentation skills
- Continuous improvement
- In-person
- Employee discount
- Referral programme
SharePoint Administrator
Assystem —Culham
- Azure
- Computer Science
- System design
Solution Analyst
Blue Cross —Burford
- £38,490 - £44,756 a year
- Full-time
- Hybrid work
- SharePoint
- APIs
- IT
- Employee assistance programme
- Employee discount
Quick apply
1d
CRM Analytics & Insight Analyst
Primark —Reading
- SQL
- Analysis skills
- Communication skills
- Annual leave
5d
VodafoneThree Financial Data Analyst
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Analysis skills
Quick apply
Financial Analyst
Novuna —Newbury
- Full-time
- Hybrid work
- Microsoft Excel
Graduate AI Analyst
Oxford Instruments plc —High Wycombe
- Analysis skills
- AI
- Leadership
10h
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
Data and Digital Business Partner Exec
Softcat —Marlow
- Hybrid work
- Microsoft Office
- SharePoint
- Communication skills
- Flexible schedule
Process Transformation Manager (Fixed Term Contract)
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Salesforce
- Employee discount
5d
Research Lead
Taylor and Francis —Milton
- Full-time
- Hybrid work
- Annual leave
- Work from home
Quick apply
12d
VodafoneThree - IPA Test Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- AWS
- Continuous improvement
- APIs
- Employee discount
4d
Supply Chain Data Specialist
WSH Support Office —Earley
- Full-time
- Hybrid work
- Bar
- SQL
- Employee discount
Quick apply
12d
Finance analyst - 12 month FTC
Cluttons —Reading
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Employee assistance programme
- Employee discount
Quick apply

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Service Analyst

Oxford University Press -
Oxford

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Company pension
Employee discount

Qualifications

Jira
Analysis skills
ITIL
Organisational skills
ServiceNow
Root cause analysis
Communication skills

Full job description

ABOUT THE ROLE

OUP’s digital services enable the Press to deliver its mission of advancing knowledge and learning. We serve educational and academic institutions supporting researchers, teachers and learners. Our portfolio of services includes a broad range of digital, content and data-centric platforms, web and eCommerce applications, learning & assessment services, online journals, and research platforms as well as a range of mobile apps.

The Service Analyst (SA) performs a critical role within the Press with responsibility for triaging issues, root cause analysis, providing technical recommendations, defect prioritisation and delivering BAU change. This involves the use of a variety of tools such as ServiceNow and JIRA. The Service Analyst collaborates with platform developers, internal teams, third-party partners, and discoverability partners to ensure our services meet the high expectation of customers and colleagues.

As a member of the Product Operations team, the Service Analyst will be directly involved in embedding continual improvement to the support service Product Operations provides. This role will also work closely with our strategic technology partner, helping to coach colleagues, knowledge transfer through documentation and utilising time and resource to deliver an efficient service.

Key responsibilities in this role will include:

Develop extensive and detailed knowledge of platform configurations and capabilities and maintain an awareness of new platform developments across the divisions.
Engage with customers and colleagues to deliver a high-quality experience.
Deliver high-value activities to meet key business objectives.
Work collaboratively as part of virtual team on the creation and maintenance of online products to scheduled dates as agreed with customers and internal stakeholders.
Deliver a range of proactive requests to include: access control/user account creation, content collections, homepage reconfiguration, system monitoring, analysing usage statistics and managing/developing third-party feeds etc.
Provision of escalation support to both external (customers/societies) and internal (global business units/colleagues) users through the analysis and triage of issues using problem solving skills to troubleshoot and accurately diagnose platform, content, or service issues to include root cause resolution where appropriate.
In the event of a service issue, work with the major incident management team to ensure the restoration of normal operations with minimal impact on the business, and within agreed service levels.
Identify trends and patterns to log problem records within the service and track through to resolution with third party suppliers or appropriate internal resolution teams.
Following and delivering a service in a good support framework manner (ITIL) with a caller based focus.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

ABOUT YOU

Essential:

The ability to work independently with strong organisational skills.
Excellent written and verbal communication skills with the ability to adapt communications for technical and non-technical parties.
Able to effectively manage and balance priorities under time pressure.
The ability to quickly pick up new tasks and learn new systems and processes.
Resourceful and have strong problem solving and analytical skills.
A good team spirit and the ability to work collaboratively.

Desirable:

Experience of working in the publishing industry.
Experience of supporting publishing platforms.
Experience in managing third party vendor and internal stakeholder relationships.
Knowledge of ITIL or other technical competencies and frameworks.

BENEFITS

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of a discretionary annual payment.

Please see our Rewards and Recognition page for more information.

QUERIES

Please contact [email protected] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Division:Group Technology

Department:Product Technology

Closing Date:9 August 2026

Salary:£30,000 - £35,000 dependent on skills and experience

Location:OUP UK - Oxford

Postcode:OX2 6DP

Full Time / Part Time:Full Time

Ref:5088

Apply Now

Refine Your Search

digital analyst jobs in oxford, oxf

Service Analyst

Deskside Analyst

Associate Engineer, GxP IT Support

Tech Support Analyst

SAP System Analyst

Business Analyst - CRM

Pensions Administration - Continuous Improvement Analyst

SharePoint Administrator

Solution Analyst

CRM Analytics & Insight Analyst

VodafoneThree Financial Data Analyst

Financial Analyst

Graduate AI Analyst

Senior Director, Information Technology EMEA

Data and Digital Business Partner Exec

Process Transformation Manager (Fixed Term Contract)

Research Lead

VodafoneThree - IPA Test Specialist

Supply Chain Data Specialist

Finance analyst - 12 month FTC

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