Helpdesk coordinator Work, Jobs in Oxford, Oxf (with Salaries)

Facilities Coordinator Shift
Mitie —Oxford
- Full-time
- Microsoft Office
- IT
- Communication skills
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
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14d

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Facilities Coordinator
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Facilities Coordinator Shift

Mitie -
Oxford

Apply Now

Job details

Full-time | Fixed term contract

Qualifications

Maximo
Microsoft Office
IT
Communication skills

Full job description

Join Mitie – the future of high performing places

Role: Facilities Coordinator
Hours: Shift pattern (06:00–18:00 / 18:00–06:00)
Contract: 9 Month Fixed Term Contract

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders.

Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations.

Role Responsibilities

Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders
Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required
Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations
Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback

Required Qualifications

Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment
Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office
Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends
Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service

Health & Safety Responsibilities

Follow company policies and procedures, using all equipment and PPE correctly
Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment
Communicate any training needs or concerns to your Line Manager via the appropriate channels

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