Lead teacher Work, Jobs in Oxford, Oxf (with Salaries)

Customer Experience Lead (Fixed Term Contract)
Oxford University Press —Oxford
- Hybrid work
- Leadership
- Communication skills
- Employee discount
Learning Support Team Leader
Activate Learning —Oxford
- £33,293 a year
- Mentoring
- Recruiting
- Training & development
- Free parking
- Annual leave
3d
QTS Teachers - Long Term Roles
Teaching Tomorrow —Oxford
- £174.71 - £270.95 a day
- Full-time
- Experience working with children
- School
- Teaching
Quick apply
Teaching Assistant
OXFORDSHIRE COUNTY COUNCIL —Abingdon
- £19,915 - £29,064 a year
- Part-time
- Experience working with children
- Communication skills
- School
- Employee assistance programme
- Employee discount
8d
Party Leader (Self-Employed)
art-K —Oxford
- From £22 an hour
- Part-time
- Customer service
- Cleaning
- In-person
Substitute Teacher
Oxford Royale - UK Summer Vacancies —Oxford
- Monday to Friday
- Master's degree
- Education
- Bachelor's degree
Quick apply
School Effectiveness Officer
Reading Borough Council —Reading
- £72,104 - £76,259 a year
- Full-time
- Management
- Training & development
- Leadership
2d
Outreach Assistant
Balliol College —Oxford
- £27,865 - £34,802 a year
- Weekend availability
- Databases
- University
- Travel
- Employee discount
8d
Clinical and Graduate Studies Officer
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
Art Teacher
Cygnets Art School —Oxford
- £18 - £22 an hour
- Part-time
- Experience working with children
- Classroom experience
- In-person
Quick apply
Curriculum Lead - Academic Studies
Activate Learning —Reading
- £42,152 - £47,933 a year
- Team management
- Training & development
- Communication skills
- Free parking
- Annual leave
3d
Assistant Headteacher
Outcomes First Group —Lillingstone Dayrell
- Up to £50,000 a year
- Monday to Friday
- Education
- Mentoring
- Leadership
- Employee discount
9d
Product Manager - English (Fixed Term Contract)
Oxford University Press —Oxford
- Hybrid work
- Leadership
- Employee discount
Assistant Site Manager
Whitelands Academy —Bicester
- £27,274 - £31,014 a year
- School
- Employee assistance programme
- Employee discount
4d
Marketing Manager (Fixed Term Contract)
Oxford University Press —Oxford
- Hybrid work
- Communication skills
- Employee discount
Swimming Teacher
Leisure Solutions Community Trust —Oxford
- Up to £22.50 an hour
- Part-time
- Hybrid work
- Customer service
- Teaching
- Employee assistance programme
Study Programme Lead - Electrical Installation
Abingdon and Witney College —Witney
- Up to £49,294 a year
- Full-time
- Teaching
2d
Curriculum Manager - Construction
Newbury College —Newbury
- Full-time
- Management
- Construction experience
- Café
- Free parking
- Employee discount
9d
Primary Supply Teachers
Teaching Tomorrow —Oxford
- £140 - £210 a day
- Full-time
- Experience working with children
- Teaching
Quick apply
Attendance Administrator - William Harding School
Buckinghamshire Council —Aylesbury
- Full-time
- Experience working with children
- Leadership
- School
- Employee assistance programme
8d

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Customer Experience Lead (Fixed Term Contract)

Oxford University Press -
Oxford

Apply Now

Job details

Fixed term contract

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Leadership
Communication skills

Full job description

More and more people are choosing to learn English.
When they do, they become part of an international community of English language learners. We are proud to be at that community's heart.
Our learning materials are trusted by millions of teachers, educational institutions, parents, and learners worldwide. They can teach and learn on their own terms, make progress, and achieve their goals.
Together, we move English language learning forward.

About the Role
Oxford English Assessment is seeking an experienced Customer Experience Lead to transform the end‑to‑end journey for test takers, Test Centres, and Recognising Institutions. This senior role will help shape a customer‑centred culture and define a unified CX strategy across the organisation.
Working closely with Product & Innovation, Global Operations, and Sales & Marketing, you will identify pain points, support innovation, and define a clear customer promise. You will build lasting CX capability by developing scalable frameworks, governance models, and standards that embed customer‑focused thinking into product development, operations, technology, and commercial strategy.
Key responsibilities include mapping the full customer journey, establishing insight and feedback loops, driving cross‑functional improvements, influencing third‑party platform experience, and ensuring the voice of the customer informs strategic choices. You will also define CX principles, develop toolkits and playbooks, and shape metrics, KPIs, and reporting frameworks that track and strengthen customer experience across the division.
This is a 12-month fixed term contract. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

About You
Proven leadership experience in customer experience, service design, or customer journey optimisation, ideally in an education, edtech, or B2C/B2B2C environment.
Strong cross-functional working skills - able to engage colleagues in Product, Ops, Marketing, Sales, and Tech.
Demonstrated ability to translate customer insight into clear improvement requirements, working with Process Design, Product and Technology teams to implement them at scale.
Excellent communication and stakeholder management skills.
Experience managing customer journeys across multiple platforms or suppliers.
Strategic thinker with a practical bias for action.
Experience working with third-party platforms or within a matrixed delivery model.
Familiarity with digital assessment or high-stakes testing environments is desirable.
Service design or CX certification a plus.

Benefits
We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.
We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.
This role comes with the added benefit of private medical insurance and a management bonus.
Please see our Rewards and Recognition page for more information.

Queries
Please contact [email protected] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Apply Now

Refine Your Search

lead teacher jobs in oxford, oxf

Customer Experience Lead (Fixed Term Contract)

Learning Support Team Leader

QTS Teachers - Long Term Roles

Teaching Assistant

Party Leader (Self-Employed)

Substitute Teacher

School Effectiveness Officer

Outreach Assistant

Clinical and Graduate Studies Officer

Art Teacher

Curriculum Lead - Academic Studies

Assistant Headteacher

Product Manager - English (Fixed Term Contract)

Assistant Site Manager

Marketing Manager (Fixed Term Contract)

Swimming Teacher

Study Programme Lead - Electrical Installation

Curriculum Manager - Construction

Primary Supply Teachers

Attendance Administrator - William Harding School

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