Service desk support Work, Jobs in Oxford, Oxf (with Salaries)

Service Desk Analyst
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Analysis skills
- University
- Annual leave
11d
IT Support Officer
University of Oxford —Oxford
- £32,108 - £40,514 a year
- Full-time
- Windows
- Continuous improvement
- IT
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Oxford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
14d
Customer Service Advisor
Steyn Group —Oxford
- £12.00 - £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Flexible schedule
- Referral programme
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Weekend Scout (Housekeeper) - 8 hours
Brasenose College —Oxford
- £13.82 an hour
- 8 hour shift
- Customer service
- English
- Annual leave
- Employee assistance programme
2d
IT Support
Medik8 —Aylesbury
- Up to £35,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
2d
Hotels Receptionist
BaxterStorey —Didcot
- £13.40 an hour
- Hospitality
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
21h
Patient Pathway Coordinator - Maternity cover
Oxford University Hospitals NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Part-time
- Customer service
5h
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
2d
NHS 999 Triage Nurse / Paramedic
South Central Ambulance Service —Bicester
- £39,959 - £48,117 a year
- Part-time
- Acute care
- In-person
- Nursing
- Employee assistance programme
- Employee discount
Quick apply
1st Line IT Support Technician
Whitelands Academy —Bicester
- £26,403 - £34,434 a year
- Azure
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Reception Manager
Cowley Road Medical Practice —Oxford
- £14.83 an hour
- Part-time
- Management
- GP surgery experience
- Front desk
- Free parking
- Annual leave
Quick apply
General Assistant
Elior UK —Oxford
- £14 an hour
- Monday to Friday
- Communication skills
Quick apply
Internal Communications & Engagement Co-ordinator
The Old Station Nursery —Theale
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
2d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Customer Support Technician
Ricoh —Reading
- Communication skills
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
4d
Systems Support and Configuration Officer
Soha Housing Limited —Didcot
- £39,650 a year
- Full-time
- Customer service
- SharePoint
- IT
Quick apply
Client Support Coordinator
Wood —Reading
- Full-time
- Microsoft Office
- Administrative experience
9d

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Service Desk Analyst

University of Oxford -
Oxford

Apply Now

Job details

Fixed term contract
£32,108 - £37,338 a year
11 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension

Qualifications

Operating systems
Customer service
Analysis skills
Mac OS
Customer support
Communication skills

Full job description

An exciting opportunity has arisen for a Service Desk Analyst to join us on a 6-month fixed term basis

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.

One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.

A commitment to hybrid and flexible working to suit your lifestyle.

An excellent contributory pension scheme.

Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.

Access to a vibrant community through our social, cultural, and sports clubs.

Responsibilities

Customer Advocacy: Act as customer champions by serving as role models for exceptional customer service, driving issues to resolution, and managing requests and exceptions promptly. Set clear customer expectations by building trust, gaining confidence, and fostering rapport.

Team Contribution: Make positive contributions to the team through active participation in meetings, demonstrating initiative, completing assigned tasks, and sharing ideas for improvement.

Customer Satisfaction: Maintain and enhance customer satisfaction throughout service desk interactions by acting respectfully, courteously, and positively at all times.

Collaboration and Development: Work collaboratively with colleagues to deliver and continually improve services while maintaining up-to-date knowledge and skills.

Customer Support: Provide accurate advice and support to customers via telephone or online, ensuring all interactions are thoroughly documented for future reference. Investigate IT issues, resolve incidents, and address complex questions in audience-appropriate language by researching and interpreting procedures.

Process Adherence and Improvement: Follow service desk processes and procedures, proactively

identifying inconsistencies or opportunities for improvement.

Knowledge Sharing: Contribute to user-facing and technical knowledge articles, meeting departmental expectations for clarity and utility.

Adaptability and Compliance: Stay informed about service changes and adhere to IT services protocols in a dynamic environment. Remain familiar with key ITSM practices, university standards, and regulations, escalating any infringements per organisational guidelines.

Selection criteria

Essential selection criteria

1. Technical Proficiency

a. Knowledge of operating systems (e.g., Windows, macOS) and common software applications.

b. Strong aptitude for quickly mastering new technologies

2. Customer Service Skills

a. Proven ability to provide exceptional customer service in a professional manner.

b. Skilled at building rapport and resolving complex issues for customers with diverse technical

expertise.

3. Problem-Solving Abilities

a. Strong analytical skills to diagnose and resolve complex issues effectively.

b. Ability to prioritise and manage multiple tasks in a fast-paced environment.

4. Communication

a. Clear and concise written and verbal communication, including documenting issues and solutions.

b. Ability to explain technical concepts in layman’s terms.

For full selection criteria please see attached job description

Application Process

To apply, please upload:

A covering letter/supporting statement

Your CV

The details of two referees

The closing date for applications is 12 noon on 06/07/2026

Interviews will take place on and will be held face to face from the w/c 13th of July

Apply Now

Refine Your Search

service desk support jobs in oxford, oxf

Service Desk Analyst

IT Support Officer

Operational Support Officer

Customer Service Advisor

Customer Care Coordinator

Weekend Scout (Housekeeper) - 8 hours

IT Support

Hotels Receptionist

Patient Pathway Coordinator - Maternity cover

2nd Line Support Engineer

NHS 999 Triage Nurse / Paramedic

1st Line IT Support Technician

Reception Manager

General Assistant

Internal Communications & Engagement Co-ordinator

IT Support Manager

Customer Support Technician

Senior IT Support Technician

Systems Support and Configuration Officer

Client Support Coordinator

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