Technical support manager Work, Jobs in Oxford, Oxf (with Salaries)

Technical Support Manager
Perspectum —Oxford
- £50,000 - £65,000 a year
- Full-time
- Management
- AWS
- Bachelor's degree
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- IT
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Technical Support Manager

Perspectum -
Oxford

Quick apply

Job details

Full-time
£50,000 - £65,000 a year

Qualifications

Jira
Management
Technical support
AWS
Bachelor's degree
Organisational skills
SharePoint
Medical imaging
Leadership
Communication skills

Full job description

We’re looking for an experienced and proactive Technical Support Manager to lead our technical support operations and help ensure the reliability and performance of Perspectum’s cloud-based platforms and services.

About the Role

In this role, you’ll lead the Technical Support team within the Engineering department, oversee incident management and operational support activities, and work closely with Engineering and cross-functional teams to deliver a high-quality support experience.

This is a fantastic opportunity for someone who enjoys combining technical problem-solving, leadership, and continuous improvement within a fast-paced and collaborative environment.

Your daily duties will include:

Leading and supporting the Technical Support team
Monitoring and triaging alerts, incidents, and operational issues
Supporting and improving cloud-based production systems
Collaborating with Engineering teams to resolve complex issues
Improving support processes, documentation, and operational procedures
Acting as a key stakeholder contact during incidents and service issues
Mentoring team members and supporting technical development
Driving continuous improvement across support operations

About You

Essential

Previous leadership or line management experience
Strong troubleshooting and problem-solving skills
Experience with cloud platforms, ideally AWS
Knowledge of monitoring tools, Jira, SharePoint, scripting, and automation
Excellent communication and organisational skills
Ability to work collaboratively across technical and non-technical teams
Comfortable working with AI-assisted development tools
Bachelor’s degree in a relevant discipline or equivalent experience

Awareness of medical imaging or healthcare data formats such as DICOM would be advantageous.

About Perspectum

At Perspectum, you’ll work with innovative technologies and talented teams on meaningful projects that make a real impact.

We offer a collaborative environment where learning, development, and continuous improvement are encouraged.

If you’re ready to lead a high-performing support function within a growing technology organisation, we’d love to hear from you.

At Perspectum, we are committed to fostering diversity, equity, and inclusion. We value individuals for their unique contributions and are dedicated to creating an environment where everyone can thrive.

If you require any reasonable adjustments as part of the application process, please let our Talent Team know.

Quick apply

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