Customer service representative Work, Jobs in Oxford (with Salaries)

Customer Service Advisor
M&M Waste Solutions —Witney
- £28,390 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
- Employee assistance programme
Quick apply
Client Support Specialist
Ultrasound Direct Ltd —Oxford
- £24,000 - £26,000 a year
- Part-time
- Sales
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Retail Customer Service Assistant
BP Retail —Oxford
- Serving
- Café
- Annual leave
- Employee assistance programme
Customer Service Assistant
OurCoop —Oxford
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
3d
Customer Service Assistant
Wickes —Oxford
- £8.82 - £12.71 an hour
- Full-time
- Annual leave
- Employee discount
Customer Services Assistant
Gigaclear —Abingdon
- £26,000 a year
- Weekend availability
- Customer service
- School
- Employee assistance programme
Quick apply
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service Team Leader
PublicaGroup —Witney
- £35,828 - £39,998 a year
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Service Advisor
Fresh Direct —Bicester
- £28,110 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Employee discount
4d
Customer Service Advisor
Network Plus —Kidlington
- £27,000 - £28,000 a year
- Full-time
- Computer literacy
- Computer skills
Quick apply
Customer Service Advisor
PSV Glass & Glazing Ltd —High Wycombe
- £30,000 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
- Store discount
- Employee assistance programme
Quick apply
14d
Customer Service Representative (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Customer Services Advisor (Bank)
Nuffield Health —Oxford
- £13.10 an hour
- Part-time
- Computer literacy
- Organisational skills
- Computer skills
Customer Service Representative
Vulcan Corp —Cowley
- From £12.71 an hour
- Part-time
- Microsoft Word
- Customer service
- Cleaning
- Free parking
Quick apply
Service and Customer Experience Coordinator
Chris Lewis Group —Oxford
6d
Customer Service Advisor (Metering)
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
One Stop - Customer Service Assistant
One Stop —Abingdon
- £12.81 an hour
- Part-time
13d
Customer Service Team Leader
Paddy Power —Oxford
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Full Time Customer Service Representative
Cash & Cheque Express —Aylesbury
- £12.83 an hour
- Full-time
- Microsoft Word
- Cleaning
- Financial services
- Employee discount
Quick apply

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Customer Service Advisor

M&M Waste Solutions
Witney

Quick apply

Job details

Permanent | Full-time
£28,390 a year

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Computer literacy
Internal department liaison
Microsoft Office Suite
Complaint handling
Data entry
Customer interaction
Phone etiquette
Office experience

Full job description

Location: Cassington - Materials Recovery Facility

Reporting to: Customer Service Team Leader

About the Company: With over 50 years of experience, M&M Waste Solutions is a trusted, family-run business delivering high-quality, hassle-free waste services across Oxfordshire. As we continue to grow, we are investing in our people, driving a greener future, and looking for motivated individuals to join us on the journey.

Purpose of the Role: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.

The role requires a dynamic, self-motivated and goal-oriented individual who takes ownership of their workload.

Key Responsibilities:

· Handling customer enquiries via phone and email.

· Managing customer requests, queries and complaints.

· Providing clear and confident responses to customers.

· Working closely with internal teams and departments to resolve issues.

· Maintaining accurate records and communication.

· Managing order processing, payments, documentation and ensuring compliance with relevant regulations.

· Work towards agreed individual and team objectives and service standards.

· Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).

Essential requirements

Minimum 1 year experience in a customer service role.
Experience in at least one of the following: Office-based customer service environment./ Call centre or high-volume phone-based role. / Customer-facing role involving regular phone and email communication.
Experience handling customer queries, complaints, or service issues.
Confident using the telephone as a main communication tool.
Basic computer literacy (Outlook and Microsoft Office).
Someone reliable, proactive and able to work independently.

Desirable

· Experience using a CRM system.

· Industry knowledge (waste / logistics or similar).

· Knowledge of Oxfordshire area.

· Experience working in an office-based environment.

· Full driving licence

What will make you successful

· You are dynamic and proactive, responding positively to changing priorities and taking action without needing constant direction.

· You are self-motivated, taking ownership of their workload and following tasks through to completion.

· You are goal-oriented, maintaining focus on customer service standards, targets and expected outcomes.

· You are data-driven, using accurate information and records.

· You are a strong team player, communicating effectively, supporting colleagues and working collaboratively across departments.

· You are confident dealing with customers, including challenging situations.

· Solves problems rather than simply passing them on.

· Stays organised and maintains strong attention to detail while handling multiple tasks.

· Learns new systems and processes quickly and adapts positively to change.

Work Environment:

· Office based at Cassington MRF

· Working hours: Monday to Friday 07.30 to 16.30 plus one Saturday per month (on a rota basis) 07.00 to 12.00

· PPE requirements in operational areas

Salary: £28,390 per annum

Benefits:

- Generous holiday entitlement 24 days + Bank Holidays

- Company pension scheme

- Employee Assistance Programme

- Full PPE & uniform supplied

- Cycle to work scheme

- Free flu jabs

- On-site parking

Pay: £28,390.00 per year

Application question(s):

Do you have experience handling a high volume of customer calls and accurately logging information into a CRM or computer system?
Do you have at least 1 year of experience in a customer service role involving regular telephone and email communication?
This role is office-based in Cassington, Monday to Friday 07:30–16:30, plus one Saturday per month (07:00–12:00). Are you able to reliably work these hours?

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in oxford

Customer Service Advisor

Client Support Specialist

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Customer Service Advisor

Customer Service Team Leader

Customer Service Advisor

Customer Service Advisor

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