Head of customer service Work, Jobs in Oxford (with Salaries)

Senior Graduate Admissions Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
Massage Therapist at Wilderness Festival Oxford 31st July - 4th August (5days)
Temple Cloud Lotus —Oxford
- £103 - £184 a day
- Temporary
- Anatomy knowledge
- Customer service
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
Sales Assistant
Lush —Oxford
- £13.45 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Head of Customer Experience - Automation
Nationwide Building Society —Swindon
- From £96,000 a year
- Temporary
- Continuous improvement
- Driving
- Financial services
3d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
8d
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Sales
- Business development
- Travel
Head Padel Coach
Smash Padel —Oxford
- £36,000 - £46,000 a year
- Full-time
- Hospitality
- First Aid Certification
- Mentoring
- Annual leave
- Work from home
Quick apply
Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)
Humble Crumble —Bicester
- £38,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Associate Solutions Owner
Wiley —Oxford
- £31,400 - £43,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Area Care Manager
Helping Hands —Oxford
- Up to £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Sales Coordinator
Wiley —Oxford
- £25,353 - £31,384 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Office coordinator
Restore Ltd —Oxford
- £25,589 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Delivery Manager
Abingdon and Witney College —Abingdon
- £38,248 - £39,751 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Property Maintenance Administrator
Lucy Properties - BU —Oxford
- Maintenance
- English
- Administrative experience
Head College Porter
St. Clare's, Oxford —Summertown
- Up to £36,000 a year
- Weekend availability
- Customer service
- Maintenance
- English
- Employee assistance programme
Quick apply
8d
Head of Market - Europe
Value Retail —Bicester
- From £96,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
7d
Head of Arboricultural Administration
Nicholsons —Bicester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Used Agricultural Machinery Sales Specialist
Farol Ltd. —Thame
- £30,000 - £35,000 a year
- Full-time
- Travel
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Head of Marketing
Nominet —Oxford
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme

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Senior Graduate Admissions Manager

University of Oxford -
Oxford

Apply Now

Job details

Permanent | Full-time
£49,119 - £58,265 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension

Qualifications

Customer service
IT
Communication skills
Information Technology

Full job description

Are you an experienced operational manager looking to make a meaningful impact? Join our Graduate Admissions and Recruitment team at the University of Oxford to make a difference within a globally renowned institution.

Location: University Offices, Wellington Square, Oxford Ox1 2JD

Salary: £49119 - £58265 per annum

Contract: Full Time, Permanent

About Us

Spanning the historic streets of the “city of dreaming spires” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

Part of the Graduate Admissions and Recruitment office, the Operations team plays a key role in supporting applicants through the entire application process, processing applications, documents and enquiries, as well as supporting 70+ academic departments and 45 colleges or private halls through all stages of the graduate admissions process, ensuring the successful enrolment of outstanding graduate students for the following academic year. Graduate admissions is a high-volume operation with over 40,000 applications and 25,000 enquiries received each year.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
A commitment to hybrid and flexible working to suit your lifestyle.
An excellent contributory pension scheme.
Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

This is an exciting opportunity to join the Graduate Admissions Operations team, which handles the 50,000 applications and 25,000 enquiries received by the University each year for postgraduate courses. This post is central to the provision of an outstanding experience to applicants and colleagues in admissions roles across the University. Working closely with the Head of Graduate Admissions Operations, you will lead a team of operations administrators to ensure that the end-to-end admissions process is delivered to a high quality and within deadlines.

You will plan and monitor the progress of the admissions cycle, using detailed data to allocate resources and identify issues requiring intervention. You will adopt a continuous improvement approach to operational activities, ensuring that admissions processes are efficient, accurately documented and regularly reviewed. You will engage with colleagues across the University to identify, scope and prioritise improvements to policies, systems and processes, and will be responsible for the management of the senior Graduate Admissions Committee, producing agendas, minutes and papers.

You will configure and interrogate complex IT systems to ensure that our courses are correctly set up and that issues are rapidly identified and resolved, as well as working closely with student systems colleagues to devise improvements.

About You

Experience of working in a customer-focused environment, developing and leading outstanding customer service.
Strong written and verbal communication skills, including writing papers and reports, and the ability to build relationships with and influence a broad range of stakeholders.
Excellent IT skills, including configuration and investigation of issues in complex systems; and the ability to acquire the skills to use new software packages.
Ability to formulate policies and work with complex business processes, including capturing user feedback, proposing and delivering improvements and documenting changes.
Experience of detailed planning and monitoring, and flexibility in adapting to changing circumstances.

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

Application Process

To apply, please upload:

A covering letter/supporting statement
Your CV
The details of two referees

The closing date for applications is 12 noon on Monday 20 July.

Interviews will take place on Wednesday 12 August, and will be held face-to-face

Apply Now

Refine Your Search

head of customer service jobs in oxford

Senior Graduate Admissions Manager

Massage Therapist at Wilderness Festival Oxford 31st July - 4th August (5days)

Sales Assistant

Head of Customer Experience - Automation

Senior Customer Experience Manager

Account Manager - Corporate Subscriptions, Applied Research Intelligence

Head Padel Coach

Kiosk Manager at Humble Crumble, Bicester Village (Full-Time)

Associate Solutions Owner

Area Care Manager

Sales Coordinator

Office coordinator

Delivery Manager

Property Maintenance Administrator

Head College Porter

Head of Market - Europe

Head of Arboricultural Administration

Used Agricultural Machinery Sales Specialist

General Manager

Head of Marketing

I want to receive the latest job alerts for head of customer service in oxford

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