It helpdesk Work, Jobs in Oxford (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Cyber Security Analyst
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Hybrid work
- Windows
- Analysis skills
- University
- Annual leave
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
6d
Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Part-time
- Employee discount
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Employee discount
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
AI & Automation Specialist
ECMWF —Reading
- £76,384 a year
- Hybrid work
- English
- Master's degree
- SQL
7d
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Photocopier & IT Engineer
Inception Business Technology Ltd —Swindon
- £33,000 - £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
9d
Facilities Coordinator, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
Service Delivery Executive
RM Education Limited —Abingdon
- Microsoft Excel
- Project management
- Communication skills
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Senior Ticketer
Audley —Witney
- £27,000 - £32,000 a year
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Logistics Coordinator
Newly Weds Foods —Banbury
- Analysis skills
- IT
- Communication skills
Quick apply
Business Support Administrator - FTC (18M)
Emcor —Theale
- Up to £28,550 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Quick apply
8h
Fire & Security Technician - Oxford
City Facilities Management (UK) —Oxford
- £39,199 a year
- Overtime
- Driving
- Communication skills
- Employee discount
- Life insurance
Shift Supervisor (Gluten Free Blend, C Shift Nights)
Newly Weds Foods —Banbury
- £51,690.69 a year
- 12 hour shift
- Microsoft Powerpoint
- Computer literacy
- Engineering
Quick apply
Data Centre Technician
Emcor —Theale
- Overtime
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Senior IFS Finance Expert
Evotec —Abingdon
- Full-time
- Remote
- System design
- Master's degree
- SQL
- Annual leave
- Flexible schedule
UPS engineer
Emcor —Theale
- Full-time
- Driving
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Full-time
£26,000 - £27,500 a year

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

it helpdesk jobs in oxford

Customer Helpdesk Support

Cyber Security Analyst

IT Helpdesk Team Lead

Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food

Shift Lead - Food - Oxford Cowley Road Simply Food

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

AI & Automation Specialist

Building Services Engineer – Oxford & Midlands

Senior Photocopier & IT Engineer

Facilities Coordinator, Milton Park, Oxford, UK

Service Delivery Executive

Field Support Engineer

Senior Ticketer

Logistics Coordinator

Business Support Administrator - FTC (18M)

Fire & Security Technician - Oxford

Shift Supervisor (Gluten Free Blend, C Shift Nights)

Data Centre Technician

Senior IFS Finance Expert

UPS engineer

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