Director of process improvement Work, Jobs in Paddington, Gtl (with Salaries)

Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
6d
Director of Enablement & Performance
Gravitee —London
- Hybrid work
- Training & development
- Communication skills
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
2d
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
12d
Delivery Director of Workforce Planning and Resourcing
HUC —Welwyn Garden City
- £95,000 a year
- Full-time
Head of IT
National Car Parks Ltd —London
- £110,000 a year
- Leadership
- Free parking
- Employee assistance programme
Quick apply
12d
Senior Director, Enterprise Program Management
CFA Institute —London
- £100,000 - £200,000 a year
- Full-time
- PMP
- Agile
- Financial services
- Annual leave
1d
Director of Strategic Procurement
A2Dominion Group —Ealing
- No degree
- Leadership
- Employee discount
Global Head of Asset Servicing (Executive Director)
Nomura —London
- Continuous improvement
- Budgeting
- Leadership
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Inventory control
- Computer literacy
- Employee assistance programme
- Employee discount
9d
Director, Program Delivery Management
Mimecast —London
- £104,000 - £156,000 a year
- Team management
- Agile
- AI
Director of People Operations
Multiverse —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Gym membership
- Life insurance
Quick apply
Director, Head of Solutions
Fitch Learning —London
- Hybrid work
- Microsoft Excel
- Financial services
- Leadership
Director of Participant Strategy & Engagement
Richmond Pharmacology —London
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Annual leave
Research Manager/Associate Director - Client Success - Channel Performance
Ipsos —London
- £100,000 - £700,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
8d
Senior Director of Service Delivery
WTW —Reigate
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Associate Director of Information Management
Jacobs —London
- Hybrid work
- Business development
- Team management
- In-person
2d
Director Operational Excellence
The Peninsular and Oriental Steam Navigation Company —London
- Business development
- Continuous improvement
- Team management
Quick apply
8d
Senior Director of Product Management
Sony Interactive Entertainment —London
- Data analysis skills
- Team management
- Leadership
Director of Workforce
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- 12 hour shift
- Management
- Continuous improvement
- No degree
6d

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director of process improvement jobs near paddington, gtl

Head of Customer Excellence (FTC)

Benifex -
London

Apply Now

Job details

Fixed term contract
£77,500 - £95,000 a year
6 days ago

Benefits

Employee assistance programme
Employee discount
Referral programme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Analysis skills
Customer loyalty building

Full job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

Take ownership of a high-profile, company-wide Voice of the Customer programme, influencing business decisions at the highest level.
Partner closely with the Executive Team and senior stakeholders to shape customer experience strategy and drive meaningful change.
Lead and evolve Benifex’s global NPS programme, turning customer insights into tangible business outcomes.
Enjoy significant autonomy in a strategic leadership role where you can create and execute initiatives that directly impact customer loyalty, advocacy, and retention.
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and employee benefits space
Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position

Great benefits:

£77,500 - £95,000

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day-to-day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Referral bonuses

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

️ Work from Anywhere policy for 90 days

️ Buy and Sell scheme for holidays

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

Reporting to the Chief Customer Officer, the Head of Customer Excellence (FTC) will play a critical role in leading and enhancing Benifex’s customer experience strategy. This role is responsible for owning the global Net Promoter Score (NPS) programme and developing a scalable Customer Sponsorship Programme that strengthens customer advocacy and engagement. Acting as a champion of the customer voice, you will work across the organisation to influence decision-making, drive customer-centric change, and improve customer outcomes. This is an exciting opportunity to make a significant impact in a highly visible role while covering a 13-month maternity leave.

Responsibilities

Own the global NPS strategy and programme, ensuring customer feedback is captured, analysed, and translated into meaningful business improvements.
Lead closed-loop feedback processes, including detractor outreach and Get to Green initiatives, while driving cross-functional action plans.
Build and scale Benifex's Customer Sponsorship Programme, creating opportunities for advocacy through references, events, case studies, and co-marketing activities.
Act as the voice of the customer, influencing strategy, service delivery, product direction, and customer experience initiatives across the business.
Deliver executive-level reporting and insights, partnering with senior leaders to improve customer loyalty, advocacy, retention, and satisfaction.

What are we looking for?

Proven experience leading customer experience, Voice of the Customer, NPS, customer advocacy, or customer insight programmes within a complex organisation.
Exceptional analytical and storytelling skills, with the ability to turn customer feedback and data into clear actions that drive business outcomes.
Strong problem-solving capabilities, with a focus on understanding customer challenges and ensuring effective resolution and follow-through.
Ability to influence and collaborate across a diverse range of stakeholders, including senior leaders and executive teams.
An independent, customer-first mindset, combining strategic thinking with a hands-on, results-driven approach to execution.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Interview with the hiring manager and a member of the team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Apply Now

Refine Your Search

director of process improvement jobs in paddington, gtl

Head of Customer Excellence (FTC)

Director of Enablement & Performance

Deputy Director of Customer Success (maternity cover)

Associate Director - Business Transformation

Delivery Director of Workforce Planning and Resourcing

Head of IT

Senior Director, Enterprise Program Management

Director of Strategic Procurement

Global Head of Asset Servicing (Executive Director)

Director of Operations

Director, Program Delivery Management

Director of People Operations

Director, Head of Solutions

Director of Participant Strategy & Engagement

Research Manager/Associate Director - Client Success - Channel Performance

Senior Director of Service Delivery

Associate Director of Information Management

Director Operational Excellence

Senior Director of Product Management

Director of Workforce

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