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helpdesk coordinator jobs near paddington, gtl

Coordinator

Capital Maintenance Ltd -
London

Quick apply

Job details

Full-time
£31,000 - £33,000 a year

Qualifications

Microsoft Powerpoint
Maintenance
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Advert

Job title:

Coordinator

Location:

Head Office, Regent Street, London

Responsible to:

Fire Door Manager

Direct Reports:

Capital Maintenance is a family business with over thirty-five years of experience in the maintenance industry. After an acquisition in 2024 the company now forms part of the Sasse Group, a renowned international total FM organisation headquartered in Munich, Germany. Based in Central London, we are passionate, dedicated, trustworthy, and caring. We believe that this allows everyone to fulfil their potential and enjoy the work they do, creating a great work ethic and team culture. The services we offer are catered to our client’s needs, with skilled engineers and a dedicated range of departments covering all disciplines in the industry. This combined means our clients are always supported to the highest achievable standard.

OUR VISION | MISSION | VALUES STATEMENT

VISION

Sasse Group will continue to be a family-led company and a reliable business partner in the future. The image of our company shall be characterized by the terms ‘professional and innovative’ and ‘respectable and consistent’.

MISSION

We identify ourselves with our clients’ individual needs. Through innovative solutions, we create value for our clients. Our ultimate goal is high customer satisfaction, achieved through Service Excellence.

VALUES

Our conviction of thinking and acting in a sustainable manner is reflected in our responsibility towards the state, towards society and towards the environment. Based on this responsibility, we regard it as our duty as a company to contribute to our country’s economic and social progress. Mutual respect and responsible interaction with our valued employees lie at the very core of our actions and beliefs.

About the Job:

The Fire Door Compliance Coordinator role is a critical position within the passive fire division, supporting the effective management, coordination and administration of fire door compliance works. The post holder will be responsible for maintaining accurate records, managing key compliance information, supporting action plans to achieve required standards and ensuring that relevant database systems are kept up to date.

Duties will include but not limited to:

Managing PFP Helpdesk
Assisting project managers/ Senior staff when required
Organising and preparing for meetings with internal staff and clients, arranging bi-weekly Contract meetings
Raising jobs and booking works / engineers on our internal Simpro system / liaising with customers, Managing operatives Simpro job sheets
Updating Simpro system with all relevant data for the department
Recording desired FD/FS (fire door) compliance data for LPCB purposes for all works
Issuing LPCB certificates for all works (within 24 hours from receiving from the surveyor)
Auditing Jobs tickets to make sure all LPCB procedures are being followed (RAMS, reports, certificates are all uploaded to each Simpro job reference)
Dealing with correspondence, complaints, and queries from clients with good email etiquette
Invoicing works and liaising with accounts
Personal end of the month reconciliation of all works
Implementing and maintaining procedures/office administrative systems, ie Excel, Power point
Updating Spreadsheets daily
Assisting with audits
Managing quality reports, both surveys and completion reports.
Arranging schedule of works for each individual project.
Making sure asbestos registers are issued before each job commences.

Required qualifications and experience:

Proven experience in a coordination or support role, preferably in a compliance or client-facing capacity.
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Excellent communication and interpersonal skills.
Detail-oriented and committed to delivering high-quality results.
Proficiency in Microsoft office suite
Professional email etiquette
A hardworking and reliable work ethic

Job type: Permanent and Full Time

Date: June 2026

Salary: £31,000 - £33,000 per annum

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

Quick apply

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