Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Remote
- Microsoft Excel
- Azure
- Annual leave
Quick apply
1st Line Support Engineer
wavenet —Sevenoaks
- Full-time
- Remote
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Junior Project Engineer
Primech Building Services —Gillingham
- Full-time
- Organisational skills
- Construction
- Communication skills
Quick apply
7d
Engineer -Trainee Fire Suppression Installation Engineers
Quenchfire Ltd —Robertsbridge
- From £26,500 a year
- Full-time
- English
- Plumbing
- Driving
Quick apply
Trainee Field Service Engineer
Haier Europe —Dartford
- £30,000 - £38,423 a year
- Overtime
- Customer service
- Annual leave
- Employee discount
Electrical / Control Systems Engineer
BMM Weston Ltd —Faversham
- From £35,000 a year
- Full-time
- Engineering
- Microsoft Office
- Programmable logic controllers
- Free parking
- Annual leave
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Junior Structural Engineer
Stainless Steel Fixings —East Grinstead
- £28,000 - £36,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- System design
Quick apply
8d
Engineering Apprentice
Royal Mail Group —Gatwick Airport
- Full-time
- Maintenance
Multi Skilled Engineer
The Fresh Produce Centre Ltd —Tonbridge
- £37,000 - £47,500 a year
- Weekend availability
- Engineering
- Electrical Engineering
- Communication skills
- Employee assistance programme
Quick apply
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Multiskilled Day Craft Engineer
DS Smith —Kemsley
- £52,792.38 a year
- Full-time
- Maintenance
- Continuous improvement
10d
Gas Breakdown Engineer
24|7 Home Rescue —Royal Tunbridge Wells
- From £48,000 a year
- Overtime
- Customer service
- Plumbing
- Driving
Quick apply
Pavement Engineer
National Highways —Maidstone
- £39,340 - £44,970 a year
- Full-time
- Construction
11d
Project Engineer
South East Water —Snodland
- Up to £61,000 a year
- Full-time
- Hybrid work
- Engineering
- Driving
- Contracts
- Annual leave
10d
Civil Engineer
South East Water —Snodland
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Civil engineering
- Schematics
- Engineering
- Annual leave
Quick apply
1d
Service Engineer (Coffee Machines)
Field Service Solutions —Crawley
- £34,000 - £40,000 a year
- Overtime
- Up to 50% travel
- Customer service
- Maintenance
- Life insurance
Quick apply
4d
Engineering Administrator
Arriva London North Limited —Dartford
- Microsoft Word
- Microsoft Excel
- Oracle
- Annual leave
Quick apply
Trainee Arcade Engineer
Park Holidays UK —Bexhill
- £24,000 - £27,000 a year
- Weekend availability
- Sales
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
4d
Senior Operations Engineer
BBC —Royal Tunbridge Wells
- £48,700 - £62,150 a year
- Weekend availability
- Windows
- Travel
- Automotive diagnostics
7d

I want to receive the latest job alerts for engineer in paddock wood, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Engineer - 1st Line

INFINITY GROUP -
Royal Tunbridge Wells

Quick apply

Job details

Full-time

Benefits

Unlimited paid holidays
Annual leave
Private medical insurance
Car scheme

Qualifications

Microsoft Excel
Azure

Full job description

Service Desk Engineer - 1st Line

Remote \u007C Unlimited Holiday \u007C Fix issues fast and keep customers moving.

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

This role exists to keep our customers operational, productive, and confident in their technology.

As the first point of contact, you’re not just logging tickets - you’re solving problems that directly impact a customer’s ability to work, sell, and deliver. Every interaction shapes how customers perceive our service.

You’ll triage, fix, and guide - resolving issues where you can, and making sure anything you can’t is picked up quickly and correctly. Done well, this role reduces downtime, builds trust, and protects long-term customer relationships.

What you'll be doing:

Own the first response experience

Be the first point of contact and set the tone - clear, calm, and focused on resolution.

Resolve and restore quickly

Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.

Triage with accuracy

Make sure every issue is correctly prioritised, categorised, and routed — avoiding delays and misdirection.

Keep customers informed

Communicate clearly and consistently so customers always know what’s happening and what to expect.

Strengthen the system over time

Spot patterns, reduce repeat issues, and contribute to knowledge that improves speed and consistency.

The kind of problems you’ll solve

“I can’t access my system and I need to work now”
“Something’s broken - I don’t know what, but it’s stopping me doing my job”
Users locked out of accounts or missing access to tools they need
Devices, apps, or connectivity not working as expected
Repeat issues that keep coming back with the same users or systems
Tickets that have bounced or stalled and need clear ownership
Customers frustrated by slow updates or unclear progress
Alerts or issues picked up through monitoring that need quick action

What sets you apart

You care about solving the problem, not just closing the ticket
You communicate in a way that makes things simple for non-technical users
You stay calm under pressure and prioritise what matters most
You take ownership - even when something needs to be handed over
You look for patterns and improvements, not just quick fixes
You’re naturally reliable - people trust that if it lands with you, it gets handled

Your impact:

On the business:

You protect customer relationships, reduce service friction, and enable the wider team to operate efficiently.

On customers:

You keep them productive, reduce frustration, and build confidence in the service they’re paying for.

On team performance:

You improve ticket quality, reduce escalations, and help create a smoother, more scalable support function.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards

Quick apply

Refine Your Search

engineer jobs in paddock wood, ken