Job Description & Person Specification >
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being active?
If so, Torbay Council are currently recruiting for a Multi Skilled Civil Enforcement Officer.
Torbay is breath-taking, captivating, and welcoming, occupying a prime position on the south coast of Devon. We have real momentum building, fuelled by a shared sense of purpose and ambition which is clearly evident by our recent success in being awarded the ‘Most Improved Council’ at last year’s LGC Awards. We want Torbay and its residents to thrive and are committed to making a difference in our community, delivering high quality services to local people.
About the role
Our Multi Skilled Civil Enforcement Officers enforce road traffic orders by issuing Penalty Charge Notices. You will be the eyes and ears of the local community, patrolling areas whilst wearing a body worn video, providing advice to residents and members of the public. You will play a significant role in reducing traffic congestion within Torbay through the enforcement of parking restrictions.
What you’ll be doing
You’ll need to be:
- Comfortable and enjoy dealing with members of the public.
- Able to handle any conflicts in a calm manner.
- Happy to work out-doors in all weathers as this is an active role where you will be walking up to 10 miles per day.
- Comfortable working alone, as part of a team acting on your own initiative to achieve the standards set out in our operational guidance.
- Self-motivated and have a good deal of resilience.
- Friendly, polite, and willing to offer support, advice and assistance to colleagues and customers.
What you’ll bring
- The ability to work as a team or on your own, patience and tact.
- An assertive but polite approach.
- The ability to handle difficult situations in a calm and professional way.
- An awareness of health and safety.
- The ability to make decisions.
- Good numeracy skills and the ability to keep accurate records.
- PC skills would also be an advantage, as you will be using a handheld device daily.
You’ll be provided with all the uniform and equipment required. No previous experience is required as full training will be given, but previous experience in parking or traffic management, security, community safety, customer service, debt collection or enforcement would be beneficial.
You’ll be working as part of a friendly and supportive team, working an average of 37 hours per week on a rolling rota covering shifts between 7am and 10pm seven days a week. We aim to balance your needs and that of our service, so flexibility is required.
What we give in return
We’ll reward you with competitive pay, a £500 ‘Golden Hello’ payment, a £2,000 ‘Retention’ payment paid annually, and £500 ‘Refer a Friend’ payments. We also offer training and development opportunities which include Conflict Management training. The £500 'Golden Hello' payment is paid on completion of the successful probationary period, and a £1,000 Retention bonus is paid every 6 months after the first 12 months within the role.
In addition to the advertised, salary enhancements are paid for working after 8pm, and on Sundays and Bank Holidays. This equates to around £2,500 per year.
Torbay Council offers standard benefits including 26 days annual leave, a pension scheme, and some not so standard benefits as part of our employee benefits scheme – so if you would like to hop on a new bike (cycle to work scheme) or enjoy retail shopping, you can access discounts via My Benefits at Vivup!
Be you, be happy - we strive to have a friendly and inclusive culture which respects and maximises the contribution individuals can bring to Torbay Council. We recognise the benefits that people with varying backgrounds and experiences can bring. We continue to promote the right environment to ensure we continue to promote equality, inclusivity and diversity for everyone.
A full valid driving licence, and a DBS disclosure is required for this role.
If you’d like to have a chat about the role, or have some particular questions you’d like answering before you apply, please contact me directly on the below telephone number.
If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/jobs/job-descriptions/multi-skilled-civil-enforcement-officer-37-hours/
This post requires a Standard Criminal Level Check. This will show details of all spent and unspent convictions and adult cautions that have not been filtered in line with legislation.
For an informal chat please contact John Peters on 07393 796368 or [email protected].
Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.
Essential:
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Experience of working in a customer focussed environment.
This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Essential:
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Ability to demonstrate effective knowledge and understanding of parking restrictions.
Essential:
- Educated to GCSE or equivalent standard to include English and Maths.
- A full valid driving licence.
Please review the available pages within the careers site.
A list of employer benefits can be found here.
