The Grand Hotel
Job Opportunity: Events Assistant (Full-Time)
Contract: 12-Month Maternity Cover (with potential for a permanent position)
Hours: 40 hours per week (5 days out of 7, including Saturdays and Sundays). Shifts generally between 9:30 AM and 6:00 PM.
Pay: National Minimum Wage (dependent on age group)
About the Role
Our small, friendly Central Reservations Team is looking for a new colleague! This is a multi-skilled role providing vital administrative and telephone support across our reservations, events, and groups departments.
We are looking for a skilled administrator with a passion for sales who can work under their own initiative. You will deliver outstanding customer service in a fast-paced environment, ensuring every guest encounter—whether via phone, email, or face-to-face—is a positive one.
Key Responsibilities
- Customer & Sales Support: Efficiently handle inquiries, maximize bookings, and conduct face-to-face meetings with potential clients.
- Administration: Manage day-to-day admin duties for both the Reservations and Events departments across phone, email, and post.
- Event Delivery: Provide hands-on operational support on event days to ensure smooth execution.
What We Are Looking For
- Skills: Excellent IT skills and outstanding communication/customer service abilities.
- Attributes: A self-sufficient administrator with a proactive mindset and a passion for sales.
- Resilience: The ability to stay calm under pressure, adapt quickly, and work flexibly in a bustling hospitality environment.
Why Join Us?
- Comprehensive Training: Full training provided to help you confidently master our properties and systems.
- Growth Opportunities: Cross-train across multiple departments ahead of team maternity leave, expanding your hospitality skill set.
To Apply
If you are ready to join a supportive team and deliver first-class service, please contact the team at The Grand Hotel to submit your application.
Job Type: Full-time
Pay: £10.85-£12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
Ability to commute/relocate:
- Torquay TQ2 6NT: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
