At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at MBM Vets on a part-time basis.
MBM Veterinary Group is a large, friendly, long-established practice, close to the beautiful Ayrshire coast with convenient road and rail links to Glasgow and central Scotland. We have practices in the towns of Kilmarnock, Mauchline, and Beith thus covering a wide area within Ayrshire. We have dedicated teams providing small animal, equine, and farm veterinary services. The area provides an excellent base for those enjoying outdoor pursuits including equine sports, water sports, cycling, hill-walking, and golf.
We have all the usual gadgets including digital and dental radiography, multiparameter anaesthetic monitoring machines, ultrasonography including colour doppler, endoscopy, ECG and electrocautery. Additionally, we run a comprehensive in-house laboratory that includes: FNA cytology, full haematology and biochemistry, as well as Idexx Catalyst for in-house cortisol, CRP, fructosamine and progesterone. We also carry out in-house urinalysis which includes dipstick, specific gravity, microscopy and urine protein:creatinine ratio. All of this is facilitated by a daily dedicated lab nurse allowing efficient and rapid work-up of cases in-house.
We are also a VetsNow OOH host practice, meaning that patients requiring 24-hour hospitalisation can be kept in-house without the need for organising transportation of potentially sick animals or those still recovering from anaesthetic.
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
On a rota basis with shifts between the hours of 830am and 7pm Monday to Friday and 1 in 4 Saturdays 830am to 1pm.
Key Responsibilities
- We expect each colleague to present a professional approach and smart appearance.
- Deal with clients face to face and on the telephone in a confident and professional manner
- Work with the Practice management system to ensure bookings are accurate and clients details are up to date
- Work with the Clinical team to provide the best service for the clients
- Monitor emails and internal messages and action accordingly
- Follow company initiatives to enhance the clients experience
- Keep up to date with all relevant communications
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
- 6.6 weeks' annual leave plus your birthday off
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £8041.39
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
